Customer Service Representative - Hybrid

Customer Service Representative - Hybrid

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and solutions that enhance branded packaging and display information to improve the customer experience.

Serving industries worldwide such as home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive, we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at

• Manage accounts in terms of order processing, order follow-up, sales order pricing, on-time deliveries, and complete order fulfillment for B2B apparel manufacturing clients.
• Provide customer service regarding the company’s services and products.
• Identify customer needs and determine appropriate action.
• Investigate and resolve product, service, or billing complaints professionally and collaboratively.
• Use a CRM to track customer queries.
• Use an ERP to enter and track the status of orders.
• Champion customer needs and follow up on inquiries.
• Act as principal liaison for Commercial for the customer base.
• Support all aspects of service to the customer, including price quotes, technical and product recommendations.
• Initiate and implement initiatives that improve customer service and responsiveness.
• Coordinate with Logistics and Operations on capacity planning and scheduling for open orders.
• Proactively communicate supply‑chain issues and provide alternatives.
• Provide responsive order‑management support, including order entry, expediting, and shipment information to customers.
• Collaborate and back‑up team members when workload requires it.
• Partner with Commercial to assist in achieving sales goals.
• Work closely with the logistics team or search the system for tracking/shipping information to provide it to customers.
• Experience in a fast‑paced high‑volume apparel or manufacturing environment is required.
• Team sports experience is a plus.

• High School Diploma or equivalent required.
• 3–5 years of Customer Service or related experience is a plus.
• Strong written, verbal, and telephone skills.
• Strong data entry and organizational skills; detail‑oriented with good follow‑up abilities.
• Knowledgeable about technical aspects of assigned product lines and customers.
• Able to manage many priorities and issues effectively.
• Understanding of applicable systems, such as Google Suite and local ERP.

All your information will be kept confidential according to EEO guidelines.

Associate

Full‑time

Other

Software Development and IT Services and IT Consulting