Call Center Agent - Bilingual; un

Join Our Team as a Bilingual Monitoring Center Agent (Full-Time, Permanent – Entry-Level Night Shift)

Location
:
Toronto, ON

We’re a team that thrives on purpose, collaboration, and making a real difference. If your’re looking for a role where your work matters and your growth is supported, we’d love to meet you.

This is an entry-level position for the night shift. Ideal for candidates looking to start or grow their career in a stable, mission-driven environment.

As a Monitoring Center Agent, you’ll be at the heart of our operations—responding to alarm signals, monitoring video feeds, and coordinating with emergency services. You’ll handle inbound and outbound calls, follow clear procedures, and help ensure safety and peace of mind for our clients.

Your responsibilities include:

• Responding quickly and accurately to alarm signals and phone calls
• Monitoring security systems and video surveillance
• Dispatching emergency services when needed
• Documenting activity and following standard procedures
• Supporting customers and technicians with professionalism
• Working with a team that values precision and calm under pressure

We believe in rewarding your work and supporting your well‑being:

• Competitive hourly pay
• Evening, night & weekend premium: +$1.50/hour
• Overtime pay: 1.5x or 2x depending on schedule
• Statutory holiday pay: 1.5x or option to take a paid day off later
• 6 paid personal days per year
• Flexible shift trading options
• Comprehensive benefits:
  • Medical, dental, vision insurance
  • Pension plan & retirement savings
  • Life & disability insurance
  • Employee Assistance Program
• Global career growth opportunities

We’re seeking bilingual (French/English) candidates who are calm, focused, and ready to work in a fast‑paced environment.

• High school diploma or GED
• Bilingual in French and English
• Willingness to work days, evenings, or nights (rotating weekends)

• Call center or security experience
• Strong communication and typing skills (25+ WPM)
• Comfortable with computers and multitasking
• Able to stay composed in potential emergency situations

We offer a 4–6 week paid training program on a daytime schedule to set you up for success.

Pay Range
: $24 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential.

A copy of Johnson Controls’ applicable AODA policies are available on our website at  for your reference, and can be made available in accessible formats upon request.