Sr Implementation Manager

Sr Implementation Manager (Canada) – Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, companies can automate the manual work required to make employee changes, such as onboarding a new employee, within 90 seconds.

Implementation is an essential differentiator for Rippling. As an Implementation Manager you work with our customers to implement and drive adoption of Rippling’s suite of products, consulting with the client to understand their objectives and leveraging deep knowledge of our platform to help clients realize their full potential.

• Partner one‑on‑one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and other tailored solutions.
• Proactively manage the implementation process end‑to‑end, consulting with customers to align on target timelines and specific goals, ensuring each milestone meets operational needs.
• Drive adoption of purchased products by providing bespoke guidance, best practices, and insights that empower clients to maximize the platform’s capabilities.
• Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand‑offs and long‑term customer success.
• Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends.
• Collaborate with internal teams in the development of processes and best practices that integrate customer feedback and learnings to increase operational efficiency and success.

• 3+ years of hands‑on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company.
• Proven project management experience, deploying multiple projects simultaneously in a fast‑paced environment.
• Stellar communication, presentation, and relationship‑building skills along with a deep commitment to driving an exceptional customer experience.
• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

To request a reasonable accommodation, please email

Rippling highly values having employees working in‑office to foster a collaborative work environment and company culture. For office‑based employees (employees who live within a 40‑mile radius of a Rippling office), working in the office at least three days a week is considered an essential function of the role.

This role will receive a competitive salary, benefits, and equity. Compensation for US‑based employees will be aligned with location‑specific ranges; final offers may vary based on experience and other factors.

Mid‑Senior level

Full‑time

Customer Service, Information Technology, and Project Management;
Industries:
Software Development