Bilingual Client Support Specialist; Temporary

Bilingual Client Support Specialist (1 year Temporary Full-time)

Join  as a Bilingual Client Support Specialist. This role is part of our flagship platform, , which attracts over 25 million visits each month. The position is temporary for 1 year, full‑time, located in Toronto, Ontario, Canada.

• Investigate client concerns and inquiries.
• Ask the right questions of clients and cross‑functional teams to determine the best resolution.
• Communicate resolutions in a timely manner and troubleshoot issues related to client accounts.
• Manage inbound communications (phone or email) from clients or dealer groups.
• Manage outbound communications with clients flagged for DNS and provide follow‑up answers.
• Coordinate and liaise with cross‑functional departments to resolve technical, billing, or order fulfillment issues.
• Escalate issues to Manager of Customer Services or cross‑functional departments as necessary.
• Prepare and run reports and presentations (e.g., monthly reviews, sales proposals, performance tickets, status reports) for internal and client purposes.
• Analyze reports and provide recommendations to the Sales team regarding customer accounts.
• Flag optimization issues.
• Ensure accuracy of client account information in Auto Trader CRM system.

• College diploma.
• Detailed‑oriented, customer‑focused, organized, self‑motivated.
• Strong verbal and written communication skills in English and French (required).
• Proficiency with MS Office, especially Excel.
• Strong analytical and customer service skills.
• Sense of urgency to resolve and investigate issues.

Base salary range: CAD $42,000 – $45,000. Total rewards may include benefits, bonus, and other employee offerings.

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs
• Financial planning assistance (3% pension matching, income protection)
• Annual bonus structure
• 3% CPP matching

Use of Artificial Intelligence in Hiring:
We use AI in our hiring process, including screening, assessment, or selection of applicants for this position.

Vacancy Status:
This job posting is for an existing vacancy.

Location:

Toronto, Ontario, Canada.