Operations Associate

Operations Associate

Department: HR & Recruitment

Employment Type: Full Time

Location: Toronto, Ontario

Reporting To: Head of People

Compensation: $63,000 - $73,000 / year

Role: Operations Associate

Mission: At Clever Digital Marketing, we are on a mission to empower large-scale home improvement companies by fueling their top-line revenue through innovative digital marketing strategies. By bridging the gap in the industry for a highly profitable digital lead vendor, we’ve created a unique space where growth isn’t just supported—it’s catalyzed.

Product: Clever Digital Marketing delivers outcome-driven paid advertising and strategic advising solutions. We don’t focus on clicks and impressions—we focus on net sales. Our customized, data-driven strategies are tailored to each client’s unique needs, ensuring measurable impact and scalable profitability.

Scale: In just three years, we’ve partnered with over 50 large-scale home improvement companies across the USA and Canada, helping them generate $250 million in revenue. By integrating seamlessly with our partners and leveraging our core value of Extreme Ownership, we’ve set bold targets, driving shared success. We’re on track to help our clients achieve $325 million in revenue next year.

Impact: As trusted subject matter experts in the home improvement space, we are redefining what it means to deliver value. Our commitment to authenticity and collaboration ensures we remain a powerhouse of growth, innovation, and measurable results for every client we serve.

Clever Digital Marketing is seeking a highly organized, detail-oriented professional to anchor our Vaughan office and provide critical support to our Finance and People teams. This role ensures our office runs smoothly, our financial data is audited, and our team has the support they need to succeed. This is a hybrid position and will require 3 days in-person at our office in Vaughan, Ontario.

• Office Management: Serve as the primary point of contact for the Vaughan office, ensuring a well-equipped, organized, and welcoming workspace.
• IT Support: Act as the first line of support for office equipment (printers, meeting room tech, etc.), escalating complex issues to IT Vendor as needed.
• Swag & Shipping: Lead the ordering, tracking, and timely shipping of branded merchandise for clients, new hires, and company events.
• Event Coordination: Plan and execute the logistics for virtual and in-person team events, catering, collaboration days, and offsites.
• Vendor Management: Manage relationships with office vendors, cleaners, and building management to ensure high standards are maintained.
• Payroll Administration: Support the Finance team with basic payroll tasks, ensuring hours and data are accurately reflected before processing.
• Expense Coordination: Track office-related expenses and assist Finance with monthly budget reconciliation and credit card coding.
• Data Auditing: Conduct regular audits of financial and employee data across systems to ensure 100% accuracy and integrity.
• Reporting: Assist in preparing regular reports on office spend and operational costs.
• Inventory & Asset Management: Manage the full lifecycle of company hardware; responsible for ordering, inventory tracking, configuring and shipping laptops and IT equipment to remote and local team members.
• System Maintenance: Support the Head of People by maintaining data accuracy in our HRIS (Leapsome & Deel) and ensuring compliance documentation is up to date.
• Onboarding/Offboarding: Coordinate the logistical "Week 1" experience for new hires, including access setup and welcome packages.
• Benefits Support: Assist with basic benefits administration, including enrollment tracking and employee communications.
• Documentation: Maintain confidential employee records and assist with the administrative side of performance tracking and L&D scheduling.
• Employee
  
  Experience:
  
  Help with the administration of people programs and employee engagement initiatives, including coordinating regional collaboration days, scheduling training sessions, tracking participation, managing course materials, and coordinating vendor…