Operations Manager

The Operations Manager is responsible for the effective day-to-day operation of Academy, ensuring the agency runs efficiently, profitably, and in alignment with our culture and standards.

This role owns how work gets done across the business: spanning people, process, systems, and financial performance. You are both strategic and execution-focused, driving clarity, consistency, and accountability while continuously improving how the agency operates.

You not only exemplify Academy’s culture, you actively enforce, scale, and operationalize it.

• Forecast and allocate resources at least one month in advance, partnering closely with department leads and account teams
• Ensure projects are staffed accurately against approved scopes, budgets, and timelines
• Maintain real-time visibility into team workloads, availability, and resourcing risks
• Provide recommended and contingency resourcing options and proactively adapt as priorities shift
• Own the resourcing process end to end, including continuous improvement and compliance

• Build and maintain a strong, reliable roster of freelancers
• Manage freelancer contracts, availability, rates, and invoicing
• Ensure external resources are integrated into projects efficiently and compliantly
• Monitor and optimize billable utilization across teams
• Review time tracking and project data to identify inefficiencies and improvement opportunities
• Translate utilization insights into clear recommendations and actions with leadership
• Regularly assess agency costs (tools, subscriptions, freelancers) to ensure efficiency and value

• Act as the owner and subject-matter expert for Teamwork, ensuring it is used consistently and effectively across the agency
• Lead and support the migration to Teamwork, defining best-practice workflows for resourcing, project management, and time tracking
• Ensure data accuracy, consistency, and adoption during and after migration
• Train and support team members on required tools and ways of working
• Enforce compliance with agreed processes and tools, addressing gaps and reinforcing expectations when needed
• Regularly review system data to surface insights and improve operational decision-making

• Lead key internal initiatives and operational projects from concept through execution
• Identify opportunities to simplify, standardize, and improve agency processes
• Develop clear, practical documentation and roll out new ways of working
• Follow up post-launch to ensure adoption, compliance, and continuous improvement

• Work cross-functionally to eliminate silos and improve collaboration
• Support a results-oriented culture aligned to agency and departmental OKRs
• Reinforce company policies, processes, and cultural standards as outlined in the Handbook
• Support onboarding and offboarding in partnership with the EA
• Proactively introduce initiatives that support employee and business growth

• Resourcing is proactive, not reactive
• Processes and tools are clearly defined, consistently used, and enforced
• Teamwork is trusted as a single source of truth
• Leaders have clear visibility into capacity, utilization, and risk
• The agency operates with minimal friction and strong financial discipline

• 3–5 years’ experience in operations, project management, or a similar role
• High EQ with the ability to hold direct, constructive conversations
• Strong analytical and problem-solving skills
• Exceptional organizational skills and attention to detail
• Financial acumen and comfort working with utilization and cost data
• Proven ability to own systems, enforce processes, and drive change
• Proactive, accountable, and team-oriented

Salary: the salary for this role is $85,000/year