Project Manager, Fulfillment

Change Makers - Winnipeg
688 Rue St Joseph
Winnipeg, MB R2H, CAN

Castlemain supports people and communities to understand and access class action settlements and community programs through clear, trauma-informed, and culturally grounded communication. With more than 200 team members, many of whom are Indigenous, we deliver services in English, French, and several Indigenous languages across the country.

At Castlemain, we are committed to creating a workplace where people feel respected. To learn more about who we are visit

Project Manager, Fulfillment leads the planning and execution of order fulfillment across the organization, including operational support for events, conferences, marketing mail‑outs, and in‑person presentation materials. This role ensures on‑time delivery, operational efficiency, cross‑functional alignment, and continuous process improvement in a fast‑paced environment.

• Manage end‑to‑end fulfillment projects from planning through execution and reporting.
• Develop project plans, timelines, resource requirements, and risk mitigation strategies.
• Lead cross‑functional coordination across operations, marketing, events, warehouse, supply chain, procurement, customer service, and IT.

• Oversee daily, weekly, and monthly fulfillment workflows to ensure accuracy, efficiency, and on‑time delivery.
• Coordinate packaging and shipping for events, conferences, trade shows, training sessions, marketing campaigns, promotional mail‑outs, and community visits.
• Work with internal teams to forecast inventory needs and ensure material availability for upcoming initiatives.
• Manage relationships with third‑party logistics providers, carriers, and vendors to maintain service levels.

• Track and report on KPIs (order accuracy, lead times, cost efficiency, campaign performance).
• Identify process improvements and resolve bottlenecks through root‑cause analysis.
• Document and standardize repeatable workflows and procedures.

• Serve as the central point of contact for fulfillment planning and execution, particularly for event teams, marketing groups, and sales leadership.
• Communicate project updates, risks, and milestones clearly and proactively.
• Maintain documentation for workflows, procedures, shipping instructions, and repeatable fulfillment processes.
• Collaborate with IT and systems teams to improve tools such as OMS, WMS, and inventory systems.
• Support the adoption of automation and process‑enhancing technology across fulfillment operations, including event and marketing workflows.

• Bachelor’s degree in Business, Event Management, Operations, or equivalent experience.
• 3–5+ years of experience in project management, fulfillment operations, logistics, supply chain, or event operations support.
• Strong organizational and time‑management skills, with the ability to handle multiple concurrent deadlines.
• Excellent communication and cross‑functional collaboration skills.
• Proficiency with workflow, scheduling, or project management tools.

• Experience with warehouse or inventory management systems.
• Familiarity with event operations, marketing fulfillment, or high‑volume distribution environments.
• Understanding of process improvement principles (formal certifications welcome but not required).
• Project planning and prioritization.
• Logistics coordination.
• Event and marketing support.
• Problem solving and root‑cause analysis.
• Cross‑functional leadership.
• Adaptability in fast‑paced environment.

Successful candidates will be required to complete a Criminal Record Check as a condition of employment.

Starting annual compensation of $60,000-$80,000 plus rewarding benefits package.

At Castlemain, we know not everyone’s experience fits a checklist. If this role interests you and you feel you can contribute, we encourage you to apply. We value curiosity, and the unique perspectives people bring.

Castlemain is committed to making our hiring process accessible and supportive. If you need accommodation at any stage of the application or interview process, please let us know. We are happy to work with you to ensure your needs are met.