Community General Manager, Imperial Service

As a member of the Imperial Service Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to deliver on CIBC’s Purpose of helping to make our client’s ambition a reality. You will excel in understanding what is important for our clients and ensure we provide advice and the appropriate products and solutions to meet our clients goals.

As a Community General Manager (CGM), you will build a capable and motivated team through proactive talent management. You will be empowered to create a positive work environment, ensure effective operations, processes, controls and compliance, promote CIBC and build a strong reputation in the community resulting in superior client experiences and CIBC growth that exceeds our peers.
** Client Experience –
** Lead by example and show your team how to deepen relationships and meet client financial needs while providing a high standard of service using our experience principles:
Always Professional, Radically Simple and Genuinely Caring. Go above and beyond to champion CIBC within the community and develop new and existing client relationships. Encourage employees to quickly resolve client complaints, and to escalate when necessary.
** You put our clients first.
** You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
* We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit , wellbeing support and additional offers such as employee and family assistance programs and Moment Makers, our social, points-based recognition program.
* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
* CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailb
* CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
* We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values:
Trust, Teamwork and Accountability.
Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
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