Administrator, Investor Services
Location: Old Toronto
Venture outside the ordinary - TMX Careers
The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.
Ready to be part of the action?
Working within the Investor Experience sector of TSX Trust and reporting to the Team Lead of Investor Services, the Investor Services team is a dynamic, collaborative, and highly efficient team responsible for timely response to written and verbal correspondence from security holders, their representatives and the investment community. The Administrator, Investor Services, is a representative of the TMX brand providing exceptional support to our clients as they connect with us in various channels of communication, phone, email, and mail.
Key Responsibilities:
Proactively engage with security holders through all available communication channels to deliver a world-class customer service experience aiming for first point of contact resolution
Focus on helping clients with high-level expertise, by responding accurately and empathetically to a variety of questions, assisting with numerous transfer-related requests and alleviating any concerns
Contribute to the team results and exacting standards by supporting the success of all colleagues in satisfying clients’ needs
Cultivate cohesive relationships with partners and departments to work as part of one TSX Trust team
Manage risks by adhering to compliance practises, processes, and controls to protect client and shareholder interests and privacy
Coach and assist clients with using TSX Trust digital tools
Exacting delivery of account statements, updating account information, placing lost security stops, releasing access codes and voting control numbers.
Identifying and informing management of complaints as well as trends and opportunities to improve service levels.
Cross functional support for Legal and Estates Operations Team
Must Have(s):
A self-starter and self-directed learner with proven time management, organizational and problem solving skills
Professional level written and verbal communication skills
First-rate client service capability and enjoys engaging with clients to deliver practical solutions, while working independently and as part of a diverse and high-performing team
Ability in building rapport and strengthening client relationships
Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and resolve their concerns
Thoroughness in conducting extensive research into current and historical records to deliver precise results
Previous experience working in an administrative role or Contact/Call Centre within in a fast paced financial and/or service industry
Proficient in Microsoft Office suite/Google Workspace necessary
Strong accountability, deductive reasoning and takes pride in the ownership of assigned tasks
Personal flexibility to work overtime when required
Nice to Have
Bilingual French and English an asset
Salary Range: $20/h - $23/h CAD
Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.
The recruiting efforts for this role are intended to fill a vacant position.
For this role AI-assisted tools are utilised as one input in the application and screening process. AI does not make final hiring or interview decisions.
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