Pay at Intact is about much more than just salary.
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Salary range (but not limited to):
101,Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
12%As part of our commitment to Win As A Team
, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
The Person al Lines Operations and Planning team is looking for a Senior Product Manager, CCaaS (Contact Center as a Service
), an expert individual contributor who will help shape the product strategy and drive the execution of our CCaaS offerings.
With an unwavering commitment to customer-centricity and data-driven decision-making, this role involves defining and executing the product vision across business units, ensuring our new cloud-based Contact Center and associated AI-powered applications maximize business and customers outcomes. You will play a pivotal role in achieving cross-functional alignment, collaborating with teams across the organization to ensure seamless integration and cohesive execution of our product vision.
What you'll do here:
As the Senior Product Manager, CCaaS , you will be responsible for overseeing the entire lifecycle of product development from ideation to launch. With little or no guidance, you will own major initiatives, identifying and solving key problems and contributing to our long-term product vision. Reporting to the Director, Product – CCaaS
, your main responsibilities are:
Define the product vision, strategy, and roadmap for high-impact product areas in the CCaaS domain.
Manage a diverse product portfolio, ensuring alignment and synergy across different product streams. This involves coordinating and interacting with other product managers to integrate their streams' contributions into a cohesive and successful CCaaS product offering.
Analyze market trends, customer feedback, and business data to guide decision-making and ensure the healthiness of the opportunities backlog.
In collaboration with our service design team, lead the product discovery efforts to identify and assess opportunities
Own the prioritization of our opportunities of co-building the CCaaS platform with our technology partner (Google)
Develop and maintain strong relationships with key stakeholders and senior executives to ensure alignment in product roadmap and execution.
Drive strategic planning and execution to achieve business results and product success.
Identify risks and develop mitigation strategies for complex product challenges.
Collaborate with cross-functional teams such as engineering, design, marketing, sales, and other business units to drive product strategy and execution.
What you bring to the table:
Bachelor's degree in Business Administration or a related field.
Minimum of 5 to 7 years of relevant experience in product management, with a focus on omnichannel experiences, CCaaS and similar domains.
Proven experience in leading product initiatives with little or no guidance, driving strategic planning and execution.
Ability to align and influence multiple teams and stakeholders…
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