Quality Assurance Manager

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. ​

About the role:

The Quality Assurance Review Manager plays a key role in embedding quality and compliance into daily operations. As a strategic partner to the business, this role leads quality assurance reviews to ensure adherence to internal policies, regulatory requirements, and industry best practices. The manager drives continuous improvement by identifying systemic issues, promoting accountability, and supporting operational excellence.

Key Responsibilities

• Plan, execute, and report on quality assurance reviews across the Direct Lending branch network
• Apply standardized QA procedures and tools to ensure consistency and rigor
• Advise business leaders on quality trends, control gaps, and improvement opportunities
• Analyze review findings and performance data to identify root causes and systemic risks
• Monitor compliance with internal controls, procedures, and regulatory obligations
• Collaborate with Risk, Compliance, Audit, and Operations to align QA with enterprise goals
• Promote a culture of continuous improvement through transparent reporting and follow-up
• Track and report QA metrics, including issue remediation and stakeholder feedback

What we’re looking for:

• University degree in business, economics, finance, or relevant work experience
• 5+ years of experience in QA, audit, risk, compliance, or process improvement
• Strong knowledge of QA frameworks, testing protocols, and regulatory expectations
• Excellent communication, presentation, and stakeholder engagement skills
• Demonstrated ability to use data to assess risks and form opinions and management recommendations.
• Experience with Process management, Quality standards and measurement
• Communication & Influence:
  Delivers clear, actionable insights to stakeholders
• Collaboration:
  
  Builds strong relationships across control and business teams

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a and one of by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via Work Perks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.

What you can expect - pay & process:

• Expected base salary range is $85 000.00 - $, plus the opportunity to earn an annual incentive bonus tied to performance.
• This posting is for an existing vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. 

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

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