Business Planner; Tenant Engagement Job Toronto area,Ontario Canada,Business

Position: Business Planner (Tenant Engagement)

Make a difference

Wearecurrentlysearchingforadedicatedandpassionateindividualtojoinourfamilyat Toronto Community Housing!

Asa Business Planner,you’ll utilize yourexpertiseandknowledgeofresearchmethodsandstatisticalanalysistocontributetotheongoingeffortsof

Toronto Community Housingtoimprovetheneighborhoodsandlivesofresidents of Toronto.

Reporting tothe Manager, Engagement Data and Impact the Business Planneris responsible forsupportingthe

Residentand Community Servicesdivision 'sstrategic,operationalandbusinessplanningprocessesbydevelopingbusinessplans,policies,proceduresandstandardsusingindustrybestpractices.

Theincumbentwillmeasureandanalyzeperformanceandempiricaldataforthe Residentand Community Servicesdivisionandensurethatthe Division ’ssystems,practicesandprogramsareachievingdesiredimpactin

TCHCcommunitiesandarealignedwithvalues,policies,andcorporatestrategicplans.

What you’ll do

Planning

Support the Division’s strategic planning processes

Co-ordinate, documents and assist Divisional teams with the alignment of their work with that of other corporate divisions

Co-ordinate and support the production of strategic plans

Provide strategic planning expertise to Divisional Leadership Team

Support Divisional teams by reviewing, assessing, developing and evaluating business processes and systems, as well as documenting and managing database requirements for the Division

Provide project management expertise to others and leads projects

Use project management software

Provide work direction to other management/exempt staff on a project by project basis

Relationship Building and Strategic Partnerships

Develops, coordinates and implements all aspects of the consultation process to support changes to policies, and responds to issues arising

Fosters and works collaboratively to develop and maintain close and effective working relationships with internal and external stakeholders including but not limited to tenants, other TCHC divisions, municipal government, consultants, community agencies or other groups as appropriate, to ensure awareness of existing and evolving issues and concerns, facilitate coordination and organize relevant meetings or forums

Leads working groups and ad-hoc committees

Develops divisional communication material and content for internal and external partners

Participates in inter-divisional policy/program development initiatives

Research, Writing and Reporting

Research practices and strategies for enhancing tenant participation and engagement, community development and fostering equity and inclusion

Leads strategic policy development, policy analysis, research, evaluation and program development processes by identifying and preparing and supporting the delivery of detailed implementation plans to support management functions and improve the efficiency and effectiveness of operations and service delivery

Prepares committee/council reports, research analysis, budget/resource requests, briefing notes, presentations, a variety of correspondence, policy reports/recommendations and other materials as required by and for senior management, consistent with unit, divisional and corporate priorities and strategic directions.

Leads and directly conducts ongoing research (qualitative and quantitative data) and analysis of trends and activities related to assigned policy areas, and evaluates the strengths, weaknesses and effectiveness of policies, by-laws and programs, to provide information to management and identify emerging issues and opportunities to management to support decision-making

Consult and collaborate with other business units as appropriate to align strategic outcomes

Develop evaluation frameworks, data models and uses complex analytical tools to monitor progress and evaluate outcomes

Review and analyze performance measurement results and progress updates on divisional work plan, and develop recommendations to improve business processes

Make recommendations to improve performance measures and reporting, as appropriate

What you’ll need

University undergraduate degree in social sciences (e.g., Education, Psychology, Sociology, Social Work, Urban Planning, Political Science, Public Administration, Geography)

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