Saas Software Directors Vicepresident Montreal Boston

About the Company

Our client helps Fortune 1000 Consumer Technology Brands to enhance and evolve their customer relationships by helping consumers to better manage their home technology. Their Digital Home Service Platform solutions allow its partners to deliver a range of Digital Home Services to address consumer needs and frustrations across the technology purchase, usage, protection, and support lifecycle. More than 30 million households worldwide have access to software and services from our client to protect, optimize and maintain their connected devices and home technology.

Our client’s customers include some of the world’s largest consumer brands including BT, Verizon, Windstream, Virgin Media, Rogers Communications, and Bell Canada. Our client is recognized as one of Canada’s 50 Best Managed Companies, one of Montreal’s Top 15 Employers, and a three‑time recipient of the Deloitte Technology Fast 50 award for the fastest growing technology companies. Our client is headquartered in Montreal, Canada, with offices in Boston and London.

The Account Management function is responsible for maximizing the long‑term growth and success of our client’s accounts through strategic business planning, ongoing business development and P&L management on an industry vertical & account‑by‑account basis. The Account Management function is the central commercial and relationship manager for the customer and must build broad and deep relationships across the customer organization, and achieve trusted advisor status, so that they can influence strategic decision making and drive profitable business growth for both the customer and our client.

Account Managers must represent the voice of the customer within our client and ensure all internal stakeholders understand the customer’s business strategy and requirements. Account Managers work closely with our client’s Program Management team to successfully execute on program strategy, including delivering on all customer projects across all key company functions (engineering, operations, marketing, etc.) to ensure we design the right solutions to meet our client and the customer’s business goals.

Director positions will be responsible for one of three industry verticals:
Communications & Media, OEM and Retail, and will report into a Vice President of Account Management. Successful candidates are expected to have demonstrated industry expertise in their vertical, as well as experience and success in business development, client relationship management, business planning and general cross functional organizational leadership.

• Industry Expertise – Be the recognized expert in building ‘Connected Home Services’ businesses within their vertical market while positioning our client as such, such that clients welcome/invite their advice.
• Industry Expertise – Participate in industry events, including speaking.
• Industry Expertise – Publish thought leading white papers.
• Industry expertise – Be familiar with key industry players (companies and individuals) – from ISVs to Consultants to Competitors etc.
• Business Development – Drive continuous growth with in-market customers.
• Business Development – Identify and qualify new growth opportunities based on customers strategy and business assets.
• Business Development – Identify and drive net new opportunities and improvements to existing programs.
• Business Development – Enhance relationships with existing stakeholders and across the entire customer organization.
• Business Development – Structure, negotiate and close new contracts/SOWs required to make opportunites real.
• Relationship Development – Develop business relationships with customers key 3rd party business partners/outsource rs who can influence the account.
• Relationship Development – Achieve trusted advisor status amongst executives, key decision-makers and influencers.
• Relationship Development – Map our client organization and people to partner’s organization and people, developing high and wide relationships.
• Business Planning – Manage and be accountable for an account’s P&L forecasts and results, meeting and exceeding financial targets.
• Business Planning…