Junior Change Coordinator

Line of Business: Operational Non-Financial Risk

Contract Duration: 6 months

Extension / FTE Potential: yes

• Location: Toronto
• Work Model: Hybrid (3 days onsite; flexibility provided)

• Support end-to-end change management activities from initiation through implementation and sustainment.
• Apply change management methodologies and general management practices across initiatives of varying size and complexity.
• Analyze the scope and impact of change across people, processes, technology, financials, and risk dimensions.
• Monitor change adoption and effectiveness, addressing issues as they arise.

• Act as a trusted advisor to assigned business groups.
• Engage leaders and stakeholders to build understanding, alignment, and commitment to change initiatives.
• Collaborate with internal and external partners to ensure consistent messaging and alignment.
• Identify resistance and develop mitigation plans through targeted communications and training.

• Break down complex business problems and analyze data to provide insights and recommendations.
• Identify emerging issues and trends to support informed decision-making.
• Exercise sound judgment to diagnose and resolve non-routine issues within established guidelines.

• Develop and execute change communications plans, including audience analysis, key messaging, channel selection, and timing.
• Provide guidance to business partners on change implementation strategies tailored to the complexity of the change environment.

• 1–2 years of relevant experience in change management
• Ability to lead meetings and facilitate discussions
• Experience using Microsoft Office Suite
• Knowledge of business analysis and project delivery practices across the project lifecycle
• Exposure to or knowledge of risk management concepts
• Prior experience within a financial institution (Top 5 bank preferred)
• Strong foundational knowledge gained through post-secondary education and relevant business experience

• Collaboration and teamwork
• Analytical thinking and problem-solving
• Influencing and negotiation skills

• Post-secondary degree

• One interview with the Hiring Manager and Lead
• 45-minute virtual interview via Microsoft Teams
• Situational and behavioral-based questions