Senior Product Manager, AIR MILES

Final date to receive applications:

03/24/2026

Address:

250 Yonge Street

Job Family Group:

Customer Solutions

As Senior Product Manager of our Non‑Travel Rewards Experiences, your mission is to shape the strategic vision for how AIR MILES collectors reward themselves across every non‑travel touchpoint: gift cards, merchandise, event tickets, in‑lane redemptions, and emerging reward formats. Reporting to the Director of Digital Engagement and Experiences, you’ll bring passion, clarity, and a collector‑obsessed mindset to one of the most impactful parts of the AIR MILES program.

You understand what motivates collectors to redeem, how to create rewarding digital experiences, and how to translate collector needs into business opportunities. Whether it’s optimizing our ecommerce storefront, improving in‑lane redemption flows, or creating personalized reward paths across channels, you love the challenge of crafting seamless, intuitive experiences that drive engagement and value.

With millions of collectors interacting through mobile devices, personalized experiences, and partner ecosystems, your work will influence the experience of Canadians across the country. You have a proven track record of taking big, bold visions and breaking them down into sequenced, high‑value deliverables. Just as importantly, you have no problem rallying stakeholders behind that vision.

As a Senior Product Manager, you will define and champion a multi‑channel, mobile‑forward strategy that elevates and differentiates our non‑travel reward experiences. You’ll collaborate across business lines—merchandising, personalization, digital product, partnerships, and operations—to build a roadmap that unlocks quick wins and long‑term innovation.

• Owning the end‑to‑end product strategy and roadmap for the non‑travel rewards portfolio, spanning digital redemption experiences, mobile app integrations, and in‑lane partner redemption experiences.

• Leading a mobile‑first and personalization‑forward approach, ensuring collectors receive relevant and timely reward recommendations across channels.

• Leveraging platform data and marketplace insights to identify new reward opportunities, optimize conversion flows, and evolve the reward catalogue experience.

• Establishing yourself as the subject matter expert on non‑travel reward behaviours, competitive models, and ecommerce marketplace best practices.

• Driving alignment and excitement across the organization by owning product messaging and go‑to‑market strategy for new and enhanced experiences.

• Building strong, trusting relationships with cross‑functional partners: technology, UX, analytics, operations, partnerships, marketing, and external vendors.

• Empowering your product team by removing roadblocks, guiding discovery, and helping connect tactical execution to strategic outcomes.

• 7+ years of experience in product management, ecommerce, digital experiences, loyalty, or a related technology field.

• Experience in mobile app product development, personalization platforms, and/or ecommerce ecosystems is a major asset.

• You have tangible examples of delivering high‑impact digital or transactional experiences that drive user engagement and business value.

• Your product fundamentals are rock‑solid: vision, passion, and clear communication.

• Experience in the loyalty space isn’t essential, but it’s a big plus.

• You can confidently guide a product team to turn a vision into clear business requirements, and know how to sequence the work to maximize value for users.

• You’re detail‑oriented and understand the value of prioritization, so handling multiple priorities in a fast‑paced environment is a snap.

• You can think strategically and execute methodically, and switching between the two comes naturally.

• You’re driven by the idea of building relationships with stakeholders and inspiring confidence across multiple teams.

• You know what it takes to turn complex data into digestible, straight‑forward narratives.

• You take pride in owning a product, and are ready to roll up your sleeves to get things done.

$86,000.00 - $

Salaried

The above represents AIR MILES’ pay range…