Senior Product Manager

Teladoc Health is the global leader in virtual care, transforming how better health happens by seamlessly connecting members, patients, providers, and partners using advanced technology. Through strategic collaborations with employers, insurers, brokers, hospitals, and health systems, we’re expanding access to care, improving health outcomes, enhancing provider capacity, and reducing costs.

As part of the Teladoc Health Group, Teladoc Health Canada brings over 20 years of experience in delivering virtual healthcare to millions of Canadians from coast to coast. Drawing on insights from serving patients in more than 175 countries, we leverage world-class research and innovation to elevate care delivery – while maintaining a strong Canadian focus.

Headquartered in Toronto, Teladoc Health Canada is driven by a dedicated, cross‑functional Canadian team committed to advancing virtual care across the country.

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The Senior Product Manager will be responsible for leading product strategy and product development cycle for relevant product areas including responsibility for managing the roadmap and innovation funnel. This role will also be responsible for supporting routine market and competitive evaluation including pricing and leading new product innovation/ideation, customer/operations/clinical user journeys, design, implementation, and management of existing and new products in support of Teladoc Health’s product lines.

This includes establishing success metrics that measure clinical outcomes in addition to customer, market, and operational success, thereby enhancing our ability to drive new revenue and improve margins. The Senior Product Manager will effectively act as the intersection between various stakeholders, including clinical, operations, business, finance, data analytics, technology, and external vendors and clients when necessary. The Senior Product Manager will also work with our internal business partners on the creation and management of business plans that support the business goals of specific segments.

In addition, the Senior PM will contribute to the development of the Product department in Canada supporting the establishment of processes, tools and templates to standardize all elements of the product life cycle.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

• Act as the primary product owner and manager of existing complex products and programs
• Manage the assigned product lifecycle in whole - from ideation, exploration, approval, development, implementation, execution, measurement and ongoing development
• Work alongside technology leads of development and engineering teams to lead refinement, backlog grooming, prioritization, daily standups, etc.
• Own creation and management of JIRA tickets (epics, stories, etc.)
• Lead UAT with appropriate stakeholders including approval to push into production
• Develop essential product documentation including Business Case, Business Requirements/Product Specifications/Acceptance Criteria, and use cases, etc.
• Develop and maintain key metrics and reporting to accurately measure product performance (customer loyalty, experience, forecasted revenue, utilization, resource optimization, etc.)
• Act as a thought leader and subject matter expert in the assigned product area
• Support with analysis and understanding of market dynamics, competition, and industry trends
• Perform other duties as assigned by management
• Communicate, collaborate with, and influence leaders in diverse functional areas (e.g., technology, clinical, sales, operations) regarding product needs, market plans, and organizational prioritization, including:
• With Marketing on the delivery of product promotion and sales activities
• With innovation and strategy leaders to develop new clinical lines of business and partnerships
• With Engineering Development to facilitate the Agile development process as a key product owner, participating and leading the development sprint efforts and daily task activities necessary in Agile development
• With Business Development to assess potential strategic…