Director, Business Management Operations

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

The Director, Global Markets Business Management - Operations is responsible for leading and executing core operational, administrative, governance, and business enablement activities that support the effective day‑to‑day management of Global Markets. Partnering closely with Global Markets Business Managers, the role ensures consistent, disciplined execution across processes, technology, and controls. Serving as a trusted partner to Business Managers and the broader Global Markets leadership team, the Director, Global Markets Business Management - Operations provides leadership across operational, administrative, and governance processes, acting as a central point of coordination across trading, sales, technology, risk, compliance, and operations.

The role is focused on driving execution excellence, operational consistency, and strong governance, supporting a scalable and well‑controlled Global Markets operating environment.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

• Technology Operations and Vendor Management :
  You will lead vendor onboarding and risk assessment activities for the business. This includes completing intake documentation, Third Party Risk Assessments (TPRAs), and Inherent Risk Assessments (IRAs), as well as coordinating contingency and exit planning in partnership with Business Managers and key stakeholders. You will oversee business managed technology solutions, ensuring ongoing administration, maintenance, and effective coordination with Technology partners to support seamless technology operations.
  
  Additionally, you will act as an administrator for Global Markets platforms and shared resources, such as Same Day Estimate processes, core Business Management shared folders, and Global Markets SharePoint sites. You will also serve as a business administrator for internal applications, managing access and usage, and coordinating with relevant support teams to ensure operational efficiency.
• Governance & Access Coordination: You will execute business control and access reviews, including managing user access, overseeing shared folder and SharePoint permissions, and conducting contract-related reviews. You will also coordinate and follow up on policies and procedures, regulatory trading frameworks such as Volcker-related documentation, and mandatory training and attestation programs to ensure timely completion and alignment with organizational standards.
• Management Reporting & Analysis: You will collaborate with the business, Business Managers, and Finance to develop Management and Board Presentations. You will prepare Quarterly Operational Risk Dashboards and conduct analysis, as well as create other business presentations as required to support effective communication and decision-making.
• Stakeholder Engagement: You will leverage your strong interpersonal and communication skills to work alongside the business, including the Head of GM Business Management, on a day-to-day basis. You will establish and maintain effective relationships with partners across CIBC, including Operations, Finance, Risk Management, Technology, and other corporate governance groups, as needed to address and resolve day‑to‑day issues and successfully deliver on business initiatives.

• You can demonstrate experience in Global Markets or Capital Markets, ideally in Business Management, Business Operations, or a front‑office adjacent role, with a minimum of 5 years of working experience. Experience with CIBC’s operating policies, standards, and organizational structure is an asset.
• You have university degree in Commerce or Business Management/Accounting Designation.…