Operations Project Manager

Overview

The Look Company specializes in providing world-class visual engagement solutions for sport, retail, and commercial clients around the globe. We are a high-energy, fast-paced organization that thrives on innovation, collaboration, and results. As we continue to grow, we are looking for a driven individual to help lead our production efforts and support our expanding operations.

At The Look Company, we value creativity, teamwork, and a can-do spirit. With offices in Canada, USA, Europe and the Middle East, we offer the chance to grow with a global company that rewards initiative, supports professional development, and fosters a culture of belonging and excellence.

Position Overview: Full-time, contract (July 2026)

This position may be based in-office or remote, with travel required. Applicants must have valid working rights in Canada and/or the United States.

We are seeking a detail-oriented and proactive Operations Project Manager to support the planning and delivery of operational requirements for the FIFA World Cup 2026. Working under the guidance of the Project Director, Operations, this role helps coordinate day‑to‑day operational workflows, track deliverables, support production planning, and ensure smooth execution across multiple project streams.

This role is ideal for someone who thrives in structured project environments, enjoys problem-solving, and is eager to grow within a major global event program. This includes assisting planning and management of dressing & signage production, labour, equipment, warehousing, logistics & distribution, procurement, budget, quality control, sustainability and project workflows.

Strategic Planning, Scope & Delivery

• Assist project stream leads in gathering and documenting scope requirements, including materials, quantities, timelines, and technical considerations.
• Take scope requirements, work through any gaps and unknowns and help coordinate with internal workflows and external workflows
• Coordinate with procurement, logistics, and supply chain teams to ensure timely information flow and accurate tracking of orders and deliveries
• Support the creation and maintenance of production milestone trackers, deadline schedules, and workflow documentation
• Contingency planning across various operational needs
• Assist in preparing work plans, schedules, estimates, and resource plans.
• Manage project specific operational requirements, including but not limited to accreditation, access management, catering, waste management etc.
• Support change control processes by documenting requests, impacts, and approvals.
• Help prepare operational inputs for budget submissions and cost tracking.
• Work closely with internal departments to ensure level of service maintained to deliver project successfully

Operational Coordination

• Support day‑to‑day operational requirements such as accreditation, access management, catering coordination, waste management, and other venue‑specific needs.
• Track and update project timelines, deliverables, and dependencies.
• Coordinate with internal departments (production, creative, logistics, installation) to ensure alignment and readiness.
• Assist with contingency planning by maintaining scenario plans and readiness checklists.

Governance

• Assist in the development and implementation of health and safety protocols & documentation
• Support risk and issue management by updating logs, documenting mitigation actions, and escalating concerns to the Project Director.
• Identify opportunities or improvements both internally and externally
• Assist with quality assurance checks on scope, installation readiness, and delivery accuracy.
• Prepare regular reporting updates (daily/weekly progress, risks, issues, budget notes, close‑out documentation).
• Ensure clear, timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information.
• Assist to maintain project budget, including tracking actuals to forecast and any reporting required
• Detailed and organized document management and storage
• Support the development and refinement of internal workflows, templates, and best practices.

Client & Stakeholder Management

• Suppor…