Sr. Business Consultant, Collections

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
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What you’ll be doing  The Strategy team for Client Account Management (CAM) is accountable for developing, maintaining, and executing the CAM Strategy Roadmap. As a Senior Business Consultant, Collections, you will play a pivotal role in shaping and delivering CAM’s overall strategy across the collections lifecycle—including pre- and post-charge off, recovery (agency collections), and both secured and unsecured products. You will lead transformational change initiatives, leveraging change management methodologies to achieve CAM’s vision and drive sustainable operational improvements.

Collaboration with cross-functional teams is essential to ensure infrastructure, privacy, and technical requirements are met. You may also lead projects related to the development and implementation of new or revised policies, procedures, and standards. This senior position requires a hands‑on approach to problem solving, planning, and managing change initiatives that enhance client experience and operational excellence. You will provide technical guidance and professional advice to junior specialists and be a thought leader within the CAM P&C team.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1‑3 days per week on‑site, while other days will be remote.
How you'll succeed    Strategy Development -  Apply collections expertise (minimum 1-2 years) across pre- and post-charge off, recovery, and secured/unsecured products to drive results. Identify and leverage opportunities in AI/machine learning and process engineering to enhance collections strategies and operational efficiency.
Strategic Research -  Develop and evaluate business cases, including cost/benefit analysis and ROI, to support decision-making and initiative prioritization.
Relationship Management -  You build strong relationships internally and externally. You understand views of various stakeholders and facilitate problem solving to find the best solution for our clients, employees and stakeholders.
Strong Communication -  Create easy-to-understand presentation narratives from complex source materials. Lead end-to-end strategic planning for CAM Collections, collaborating with senior leaders to refresh strategy and align communications.
Business Management -  Champion and manage transformational change initiatives using proven change management methodologies, and apply strong ability to communicate effectively with senior executives, and team members across CIBC.
Team Player & Leadership -  Provide thought leadership and guidance to your peers, stakeholders and working team members. Monitor and report on key performance indicators, driving continuous improvement and operational excellence.
Who you are    Experienced in collections,  with a minimum of 1-2 years covering pre/post charge off and recovery for secured and unsecured products.
You give meaning to data.  You enjoy investigating complex problems and making sense of information with strategic and analytical, with a track record of developing strategy, building business cases, and implementing transformational change.
You're confident in your ability to communicate and help others see what is in the data in an impactful way. Tech‑savvy, with demonstrated interest or experience in AI, machine learning, and process optimization. Contact center data understanding is an asset.
You look beyond the moment.  You make decisions and take actions that will make a difference today and tomorrow.

You proactively seek new opportunities to define what’s possible. Strong relationship builder and communicator, able to influence senior leaders and cross‑functional teams. Bold, accountable, and…