Product Delivery Specialist - Loyalty

Overview

About NRT At NRT, we build more than solutions: we build up each other. NRT is a worldwide leader in future-ready Fin Tech and Information Technology, designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our customizable digital gamification and mobile experiences.

NRT has acquired JOINGO®, a resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, with more than 100 third-party integrations unmatched in the industry. Our strategic partnerships have resulted in the industry s most convenient, reliable, and secure omnichannel payment ecosystem. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers globally to dazzle their guests.

We’re dedicated to building a better future for all, including environmental initiatives designed to reduce our carbon footprint. Some of our actionable initiatives include utilizing green energy, digitizing our internal processes, and implementing our unique cashless solutions. NRT believes in the value of connection and community. We believe that our diversity in skills and background makes us a unique and formidable culture.

Additionally, we believe in encouraging the growth of individual development and recognize that our success depends on developing each other. We know that to be the innovative Fin Tech leader we are, it’s all hands on deck. NRT knows that to stand firm, we need to stand together.

Our innovative products and success allow us to reward you with competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. NRT has metrics designed to get you to where you want to be in your career, and we are your biggest advocate for professional development. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, collaboration, and more.

Joining NRT is more than a job: it’s an opportunity to grow and discover.

To learn more about who we are and what we do, visit our website at

Reporting to the VP, Marketing Technology Solutions, the Product Delivery Specialist - Loyalty s primary mandate is to manage all customer initiatives the incumbent’s focus will be customer account management for the Joingo Gifts Division.

• Communication
• Teamwork and Collaboration
• Initiative
• Customer Focus
• Problem Solving
• Conflict Management
• Time Management
• Relationship Building
• Interpersonal Skills

• Work with external third party providers to grow our partnership and work on new features and functionalities to our clients in gift programs.
• Review operator documentation with Sales and verify contract deliverables and translate to Joingo Gifts Product and Service delivery plans
• Initiate, plan, execute, monitor & control and close new Gift Service delivery and additions to existing installations at client sites
• Gift Service Delivery scheduling, including resource requirements, allocation and responsibilities
• Own overall relationship with assigned clients, which includes increasing adoption, expanding use cases, ensuring retention and satisfaction
• Build and maintain successful customer relationships and communications through meetings, presentations, teleconferences between customer and NRT and provide day-to-day support
• Work with the Product Deployment, Marketing team and Clients to assist with cooperative promotions and / or gifting offers as well as evaluation and communication of the results
• Initiate, plan, execute, monitor & control and close new product delivery and additions to existing installations at client sites
• Maintain analysis of gifting programs for clients
• Assist with order tracking, invoices and returns of gifts from client gift…