Transformation Analyst

We are seeking a Transformation Analyst to play a pivotal role within Insurance Operations Strategy and Transformation team.
Reporting directly to the Manager of Business Transformation and Forms, this role offers an exciting opportunity to shape Manulife Insurance’s transformation agenda and deliver measurable outcomes.
As a Transformation Analyst, you will partner closely with business stakeholders to facilitate discovery and problem definition, then map current and target‑state designs that fundamentally improve how we operate. You excel at simplifying complexity, pinpointing pain points & inefficiency, quantifying impacts, and designing pragmatic solutions that reduce friction, elevate service levels/TATs, and align tightly with strategic objectives.
This role supports multiple businesses under the Insurance umbrella (e.g., Retail Insurance, Affinity, Guaranteed Investments).

Position Responsibilities:

As a Transformation Analyst, you will be responsible for:
Understanding Business Impacts :
Assess initiatives through a transformation lens—identify and prioritize high‑impact, transformation‑focused processes across customers, technology, and operating models; define the target state; and design integrated solutions that enable seamless adoption and sustained delivery post‑launch.

Experience and Performance Insights :
Use quantitative and qualitative methods to assess current‑state performance and customer/employee experience (e.g., cycle time, productivity, TNPS), translate insights into transformation opportunities, and define success metrics.

Change Enablement and Adoption:  Partner with change management to design adoption plans, readiness metrics, and stakeholder communications.

Analytical and Critical Thinking :
Utilize your analytical and critical thinking skills to ask pertinent questions, understand business drivers and needs, and bring clarity and precision through detailed business requirements.

Relationship Building and Influence:  Build and sustain strong partnerships with key stakeholders and teammates, earning trust, fostering collaboration, and inspiring action through a positive, outcome‑oriented mindset.

Communication and Collaboration :
Use your strong communication skills to collaborate with working groups and accurately document business needs.

Continuous Learning:  Strengthen your toolkit across transformation methods (e.g., Agile, Design Thinking, Lean practices), project/program management, and insurance domain expertise.

Required Qualifications:

2 or more years of relevant work experience in business analysis. Experience in Financial Services, especially Insurance would be an asset.

Preferred Qualifications:

Proficiency with Microsoft Office products is required. Excel, Power Point, Confluence, and JIRA experience would be an asset.

Ability to Apply Lean methodology to define problems, measure current performance, analyze root causes, transform processes, and establish controls to sustain gains.

Ability to Lead cross‑functional workshops to define future‑state operating models; quantify expected benefits and risks.

Strong organizational and problem‑solving skills while working in a fast‑paced environment with changing priorities.

Ability to develop positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions.

Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables.

Excellent verbal & written communication skills, with ability to adjust for different audiences.

Experience with process mapping and/or process design.

When you join our team:
We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

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