Sr. Consulting Director

We are seeking a senior loyalty strategy and innovation leader to act as a growth catalyst for our Customer Engagement & Loyalty Consulting Practice. This role is designed for a proven expert with deep experience architecting loyalty solutions that inspire clients, excite customers, and drive measurable business impact across multiple retail sectors. This role is built for an expert who understands the mechanics, drivers, and strategic levers that make loyalty programs successful, paired with a strong point of view on how loyalty is evolving, and the understanding of how shifting markets, customer behaviours, and competitive dynamics are redefining the role of loyalty.

Internal title:
Sr. Director, Strategic Advisory

Job Requirements

10+ years of experience in customer engagement and loyalty strategy

Proven track record in designing and evolving loyalty programs, with deep understanding of behavioural drivers, loyalty mechanics, operations, and economics

Demonstrated success leading new client pursuits, proposal, and executive level pitches

Strong ability to connect customer strategy to business outcomes, and commercial impact

Experience working across multidisciplinary teams and integrating multiple capabilities into cohesive solutions

Executive presence, strong storytelling skills, trusted advisor rapport

Stellar ability to influence others in a complex, matrix environment and gaining buy-in at multiple levels across the organization.

Job Responsibilities
Client Growth & Solution Architecture

Lead client expansion opportunities as a senior loyalty strategist, partnering closely with Business Development to shape the opportunity and solution

Translate client business challenges, customer insights, and market dynamics into relevant, differentiated customer engagement and loyalty strategies

Bring a strong point of view on evolving market dynamics and customer behaviour into solution design to ensure relevancy for clients, differentiation against competitors, and future ready.

Architect winning loyalty solution proposals, collaborating with cross-functional practices to ensure the integration of innovative thinking across Bond solutions

Apply innovation thoughtfully, balancing creativity with operational feasibility and scalability

Proposal Development & Client Pitches

Lead proposal strategy, narrative development, and solution design for new customer engagement opportunities

Own the strategic storyline in RFPs and client pitches, ensuring clarity, differentiation, credibility, and executive relevance

Act as a senior practitioner and trusted advisor in client pitch environments, articulating complex ideas with confidence and credibility

Go-to-Market & Marketing Enablement

Lead marketing enablement efforts related to customer engagement and loyalty, including POVs, case studies, and pitch material

Partner with Practice leads to enhance solution frameworks and new solutioning opportunities

Partner with marketing stakeholders to refine and activate the Practice’s go-to-market strategy representative of our expertise and offerings

Selective Delivery Leadership

Hands‑on leadership for complex loyalty and customer engagement design solutions

Lead strategic vision and delivery execution, building client trust

Act as a senior advisor throughout delivery, supporting delivery teams through high‑complexity design phases ensuring strategic integrity, and quality

Job Benefits
Compensation :
The expected base salary compensation for this role is $149,550 to $192,250 CAD annually.

Use of Artificial Intelligence (AI):
Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.

Vacancy Type:
This posting is for a newly created vacancy within Bond.

The actual base salary compensation will vary depending on local market conditions, geography, and relevant job‑related factors such as skills, qualifications, experience, and education/training.

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow…