Senior Business Analyst

Position:
Senior Business Analyst

Duration:
1 Year assignment (contract)
Client

Location:

Toronto (Onsite: 7.25 hours/day between 8:00 AM and 5:00 PM, Monday to Friday)
Engagement Model:  Professional Services Engagement – B2B (Incorporated Entities Only)

Note on Assignment Type
This position is provisionally  Onsite , requiring  7.25 hours per calendar day  between  8:00 AM and 5:00 PM , Monday to Friday (excluding breaks). Conditions may change based on organizational requirements and at the discretion of the Hiring Manager.

About the Engagement
Akkodis is seeking a highly skilled  Senior Business Analyst  to support a major enterprise transformation involving AI‑enabled services, cloud operating models, digital service design, and enterprise product development. The successful candidate will lead complex business analysis activities across AI adoption, service onboarding, operational readiness, and cloud‑aligned operating models.

Scope

Lead end‑to‑end business analysis activities across multi‑stakeholder, multi‑cluster initiatives.

Support AI use case intake, service design, documentation, governance readiness, and measurable outcomes.

Work closely with product, architecture, engineering, security, privacy, and operations teams.

Translate strategic learning and roadmap objectives into actionable user stories, business requirements, and operational processes.

Assignment Deliverables

Develop and maintain service definitions, onboarding guides, operational runbooks, and alignment with IaaS/PaaS/SaaS + AI patterns.

Create and update client literacy materials such as playbooks, FAQs, quick‑start guides, and pitch decks that support change management and stakeholder education.

Map and refine end‑to‑end delivery flows, embedding AI‑specific controls into intake, design reviews, approvals, deployment, and support steps.

Expertise Required
Must Have:

10+ years leading end‑to‑end business analysis for complex, multi‑stakeholder I&IT initiatives.

Demonstrated ability to translate strategic roadmaps, operating models, and learning plans into actionable business requirements, user stories, acceptance criteria, and NFRs.

Expertise with structured BA artefacts: BRDs, use cases, process maps, decision logs, traceability matrices, etc.

Nice to Have:

Experience creating client literacy materials, such as playbooks, FAQs, pitch decks, user guides.

Experience defining KPIs/OKRs and benefits metrics for AI or cloud‑based services (adoption, efficiency, accuracy, cost, reliability).

Security Clearance
Required.

Important
This is a business‑to‑business engagement. Candidates must represent an incorporated entity, hold a valid business number, maintain appropriate insurance, and invoice for services rendered.

How to Apply

Submit your resume in confidence via the  Akkodis Canada  website.

We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions.

Accessibility
At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matter. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

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