More jobs:
Job Description & How to Apply Below
About Portless
Portless is redefining global fulfillment for fast-growing DTC brands. We enable merchants to ship direct-from-factory with Amazon-level speed, reliability, and transparency—without the traditional complexity of cross-border logistics. Our customers are some of the most innovative consumer brands in the world, and they expect a world-class experience across onboarding, integrations, fulfillment, tracking, exceptions, and support.
Opportunity
We are looking for a strategic yet deeply operational product leader who thrives in the messy reality of complex, real-world systems. You will:
Unify product, data, operations, engineering, and customer success into a cohesive roadmap
Build a user experience that feels inevitable to fast-growing eCommerce brands: intuitive onboarding, seamless integrations, proactive visibility, and flawless fulfillment
Bring clarity, structure, and scale to a hybrid business where digital interfaces, warehouse operations, global carriers, and internal teams all must work in lockstep
What You’ll Own
Product Strategy & Vision
Define and own the multi-year product roadmap aligned to company strategy and merchant needs
Build a vision for a frictionless, end-to‑end merchant experience—from contract → integration → inbounding → fulfillment → tracking → exception handling
Combine operational reality with ambitious customer experiences to create a category‑defining product
Leadership & Cross‑Functional Collaboration
Lead and grow the Product and Design team
Partner deeply with Engineering, Operations, Customer Support, and Sales/Partnerships
Create product processes that scale: requirements, prioritization, discovery loops, beta programs, and feedback systems
Customer Experience & Merchant Success
Own the quality of the merchant journey end‑to‑end, including onboarding, integrations, workflows, and visibility
Translate high‑touch customer expectations (DTC brands doing $100k+ monthly) into scalable product and support systems
Develop world‑class merchant dashboards, exception workflows, and tools for proactive visibility
Operational Excellence & Tooling
Build and refine internal tools for Operations, CX, and Partner teams—ensuring our people are as empowered as our customers
Understand warehouse, cross‑border, and carrier operations well enough to design systems that improve reliability, SLAs, and efficiency
Drive automation in exception handling, carrier selection, tracking, and compliance
Data, Insights, and Quality
Establish metrics and KPIs that measure reliability, customer experience, operational efficiency, and product adoption
Partner with Data to instrument the platform for real‑time visibility
Build a culture of measurement and hypothesis‑driven iteration
Who You Are
Must‑Haves
7‑10+ years of product leadership, with at least 3+ years in tech‑enabled operations, logistics, or marketplace environments
Proven ability to build products that orchestrate humans + software + physical world processes
Experience delivering highly reliable, SLA‑based, multi‑step workflows
Demonstrated success working with customers who have high expectations, complex integrations, and real‑money consequences
Strong systems thinker—comfortable mapping 10+ interconnected subsystems and reducing complexity into clear product decisions
Exceptional communicator able to influence engineering, operations, commercial teams, and executive stakeholders
Obsession with customer experience, from pixel‑level detail to warehouse operational constraints
Nice‑to‑Haves
Experience with eCommerce, fulfillment, or supply chain
Experience with Shopify ecosystem, ERPs, or logistics APIs
Experience scaling product teams from 0 → 1 or 1 → many
Global or cross‑border logistics exposure
What Success Looks Like in 12 Months
A clear, coherent product strategy aligned across engineering, ops, and commercial teams
A significantly improved merchant onboarding and integration experience
A world‑class merchant dashboard with visibility, tracking, and exception management
Reduced operational defects and support touchpoints through better product workflows
A product organization executing predictably with high quality and velocity
Happier, stickier customers who see Portless as a 10x better global fulfillment partner
Why Join Portless?
You’ll be defining the future of global eCommerce logistics—creating a magical experience for brands that want Amazon‑level fulfillment without the Amazon‑level constraints. This role sits at the intersection of software, logistics, data, and world‑class customer service. If you want to build a category‑defining product in a company growing explosively, Portless is the place.
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×