Sr. Reconciliation Operations Analyst

Sr. Reconciliation Operations Analyst – Rogers Sports & Media

Join to apply for the Sr. Reconciliation Operations Analyst role at Rogers Sports & Media. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and entertainment.

We’re looking to hire a Sr Recon Operations Analyst to be a part of our Rogers Media Team reporting to Sr Manager, Revenue Billing Operations.

As a Sr Recon Operations Analyst you will be ensuring we continue our service delivery through greater efficiencies and an ever‑improving customer experience. The role focuses on successfully measuring and understanding the Media business reconciliation needs while providing insights and recommendations to achieve our strategic direction.

• Oversee and be accountable for reconciliation duties for all Media Platforms (TV, Digital, Sports, OOH etc.)
• Owner of data and reporting deliverables for the reconciliation process (K2 Tool, SOX requirements, Platform Revenue Data etc.)
• Oversee and support process documentation and training manuals for existing and new processes
• Consult on the implementation of systems for the reconciliation component by ensuring compliance with internal procedures
• Consult on enhancements and improvement projects
• Assist the Sr Manager to support other team members with their duties
• Independently manage communication and processes with internal/external stakeholders
• Subject Matter Expert with solid end‑to‑end knowledge of all order management systems across all platforms (S4M, Wide Orbit, Naviga, RSM Ad Manager, Operative 1, MGX etc.)
• Make decisions that impact sales, goods, and errors in advance for customer experience while doing recon
• On a monthly basis review the reasons for adjustments and work with other stakeholders to improve the process
• Ensure compliance of company’s standard operating procedures and SOX requirements are met
• Proficiency in coding and experience with process automation tools to optimize and streamline reconciliation workflows
• Ability to design and implement automated solutions that reduce manual effort, improve accuracy, and enhance operational efficiency

• 5+ years of business experience, ideally with 5+ years in media
• Order Management system knowledge (Naviga, S4M, Operative 1, Wide Orbit, MGX etc.)
• Ability to manage critical and complex files
• Autonomous, rigor and strong organizational skills, problem solving, Customer Experience Knowledge an asset
• Ability to manage priorities and deadlines
• Good command of Microsoft Office suite (Excel, Outlook and Word)
• Possess a solution‑oriented mindset and be able to make recommendations
• Ability to provide leadership to other members of the team
• Ensure Recon issues are handled in a timely manner

• Discounts: up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores
• Company matching contributions to charities you support

• Self‑driven career development programs (e.g. MyPath program)
• Rogers First priority in applying to internal roles of interest

• Homewood employee & family assistance program
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  
  Low or no‑cost fitness membership with access to virtual classes

• Work for an organization committed to environmental protection
• Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups including People of Colour, 2
  
  SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women

Schedule:

Full time;

Shift: Day;

Contract:

Regular Position;

Location:

1 Mount Pleasant (083), Toronto, ON;
Travel:
None;
Background Check:
Canadian Criminal Record Check.

To protect our people, brand and assets, a pre‑employment background check will be conducted. All candidates must clear a criminal background check. A credit check and driver’s abstract may be required depending on the role.

At Rogers, we believe diversity and inclusion are core to our values. We encourage every candidate to apply. We provide accommodations for applicants with disabilities throughout the recruitment process.