Senior Account Manager

We are seeking an experienced and results-driven Account Manager. Who will be responsible for driving revenue growth and customer retention within defined Canadian markets by engaging, supporting, and expanding existing client relationships. The successful candidate will focus on upselling and cross-selling Dye & Durham’s suite of products and services, ensuring that customers receive maximum value and satisfaction. This role will play a key part in achieving company revenue targets, reducing churn, and strengthening long-term partnerships with key clients.

• Serve as the primary point of contact for existing Dye & Durham customers, delivering exceptional day-to-day service and support.
• Develop and execute account strategies that drive upsell, cross-sell, and renewal opportunities.
• Build and maintain long-term, value-driven client relationships that promote retention and satisfaction.
• Proactively identify growth opportunities within the customer base and work to exceed sales and retention goals.
• Negotiate contracts and close agreements that align with business objectives and maximize profitability.
• Conduct client outreach through email, phone, virtual meetings, and in-person engagements to build trust and strengthen relationships.
• Monitor and analyze customer usage patterns to identify opportunities for improvement and adoption.
• Work collaboratively with Sales, Marketing, and Product teams to align strategies and messaging.
• Maintain accurate account data and activity logs in Salesforce, tracking renewals, opportunities, and updates.
• Communicate progress on key metrics such as retention, revenue growth, and churn risk to leadership.
• Share client feedback with internal teams to help shape future product development and customer experience improvements.
• Stay up to date with market trends, product updates, and best practices through training and professional development.

• 5–7+ years of experience in account management, customer success, or B2B sales, preferably within a SaaS and/or legal technology environment
• Proven track record of meeting or exceeding revenue growth, retention, and customer satisfaction targets
• Strong relationship-building and client management skills, with the ability to engage and influence stakeholders at all organizational levels
• Excellent communication, presentation, and negotiation skills
• Strong aptitude for quickly learning and mastering product functionality to deliver high-impact demonstrations and client training
• Experience with in the legal technology or professional services sector is considered a strong asset
• Proficiency in CRM tools such as Salesforce
• Highly self-motivated, organized, and collaborative, with a customer-first mindset and a history of exceeding sales and client expectations
• Post-secondary education in Business, Accounting, Law, or a related field, or equivalent relevant industry experience
• Willingness and ability to travel for client meetings, conferences, and training as required

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

In line with the amended Employment Standards Act 2000, the salary range for this role is:

$95K - $110K, dependent on assessment of skills during the interview process, with an additional OTE of 50%

Dye & Durham does not currently use AI to screen candidates as part of the selection process.

This advertisement specifically relates to an existing vacancy.

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.