Strategy Lead, Claims

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in claims strategy, project leadership, and operational improvement and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Claims Strategy Lead to drive strategic initiatives across the claim’s organization, ensuring alignment with business objectives and operational excellence.

Reporting to the Strategy Business Partner Manager, you will shape and execute the claims strategy, serve as a trusted advisor to business units, and lead the delivery of innovative technology solutions in collaboration with IT and business stakeholders. You will champion best practices in project and initiative delivery, build strong relationships across the business, and guide operational improvement efforts, with a particular focus on optimizing Guidewire Claim Center utilization.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

• Define and execute strategic initiatives that align with organizational goals.
• Apply deep functional knowledge to assess business needs and design effective solutions.
• Serve as a trusted advisor to business units, ensuring strategic priorities are understood and implemented.
• Lead end-to-end project delivery, from planning through execution, ensuring timelines and quality standards are met.
• Drive accountability across cross-functional teams.
• Champion best practices in project/initiative delivery and reporting.
• Build strong relationships with senior leaders, business users, and IT teams.
• Facilitate clear communication and alignment between business and technology stakeholders.
• Partner with IT to design and implement technology solutions that enhance operational performance.
• Identify process improvement opportunities and lead initiatives to optimize workflows.
• Utilize knowledge of Guidewire Claim Center to support business users in claims management.
• Provide insights to improve system utilization and operational efficiency.

• Bachelor’s Degree and 5 or more years of experience in Claims, Consulting, Risk Engineering, or Underwriting
• OR
• High School Diploma or Equivalent and 7 or more years of experience in Claims, Consulting, Risk Engineering, or Underwriting
• OR
• Zurich Certified Insurance Apprentice, including an Associate Degree, and 5 or more years of experience in Claims, Consulting, Risk Engineering, or Underwriting
• AND
• Experience in Organizational Effectiveness or Change Management
• Experience in the application of existing and/or change management methodologies and tools
• Preferred:
• Bachelor’s degree and previous experience in commercial insurance claims management, operations, and business analysis
• Hands‑on experience in Guidewire Claim Center platform
• Experience in process improvement and operational efficiency projects
• Excellent planning, organizational, and delivery skills
• Exceptional relationship-building and influencing skills with senior management, business users, and IT teams
• Analytical mindset with strong problem‑solving abilities

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is $80,000 to $131,000. This range reflects the expected pay for the role…