Business Analyst; Intermediate

Business Analyst (Intermediate)

Skills Required:

• Project Management
• Communication Skills
• Problem Solving
• Team Collaboration
• Lean Six Sigma
• BPMN 2.0
• Data Analysis
• Technical Skills
• Time Management
• Customer Relationship Management

HM Note: This hybrid contract role is three (3) days in office. Candidates resume must include first and last name.

Description:

Job Responsibilities:

• Develop and maintain key stakeholder relationships.
• Model and assess current processes through facilitation of brainstorming workshops with stakeholders, as well as analysis of existing documentation.
• Critically evaluate information gathered from multiple sources to understand stakeholder needs and build a full picture.
• Facilitate discussions to identify target operating models and document the conceptual target state and its processes, addressing current state gaps, needs, and pain points.
• Gather requirements and document detailed business requirements, use cases, and user stories.
• Elicit, document, validate, and prioritize functional and non-functional system requirements in collaboration with business clients, end users, and project stakeholders.
• Apply expert elicitation techniques to probe, challenge, and understand business needs.
• Collaborate with cross-functional stakeholders to develop a case for change, taking into consideration people, processes, and technology.
• Influence and provide advice to business and IT stakeholders based on a view of the full cross-functional picture.
• Support or participate as needed in developing high-level rough order of magnitude cost estimates for project execution.
• Conduct presentations regarding assessment findings/recommendations, project status, and current issues.
• Ensure project delivered on time, on budget, and within quality targets.
• Support implementation teams through execution phases to clarify and address gaps in business requirements while maintaining a customer focus.

Required Skills/Experience:

• 3 – 6 years of relevant experience preferably in retail or regulated industries (banking, telecom, health care, public sector).
• Experience in digital transformation initiatives with delivery operating in Waterfall (SDLC) and Agile methodologies (Scrum, Kanban, XP).
• Experience in writing use cases and business requirements documents, user stories, and acceptance criteria.
• Experience with business capabilities mapping.
• Customer focused and collaborative.
• Strong facilitation skills and writing skills.
• Strong stakeholder relationship management skills.
• Ability to multi-task and work on multiple projects simultaneously in a fast-paced environment.
• Ability to work through ambiguity.
• Ability to work independently.
• Intermediate to advanced knowledge of MS Office, Jira, and Confluence.
• Possess a strong desire to innovate with a willingness to understand concepts and get involved at the base level.
• Experience in Consulting or a professional services environment is preferred.
• Good understanding of ERP architecture / retail capability model is preferred.
• Qualifications in Lean / Six Sigma designation is an asset.

Must Haves:

• 3+ years’ relevant experience preferably in retail or regulated industries (banking, telecom, health care, public sector).
• 3+ years’ experience in writing use cases and business requirements documents, user stories, and acceptance criteria.
• 3+ years’ experience developing process flows using BPMN 2.0 Standards.