Logistics & Customer Service Manager

Job Title: Logistics & Customer Service Manager
Location: Toronto
Department: Supply Chain / Operations

Salary Range: 72k to 118k

Environment: Hybrid (4 days in office/1 day remote)

Cyclic Materials is a rapidly growing cleantech company, building a circular supply chain for rare earth elements (REEs) and other critical materials essential to the clean energy transition. The company's proprietary Mag Cycle®andREEPure® processes transform end‑of‑life products into valuable raw materials used in EVs, wind turbines, and electronics. With its successful commercial demonstration, Cyclic Materials is rapidly scaling commercially across North America, Europe and Asia.

Cyclic Materials is backed by a number of world‑class investors, including global technology companies, auto industry players and major funds. Cyclic Materials was founded in 2021 and headquartered in Toronto, with plants in Kingston, Ontario and Mesa, Arizona. We are proudly named as one of Top 10

Climate Tech Companies to Watch by MIT Tech Review in 2025. Learn more about Cyclic Materials cyclic materials.earth.

Cyclic Materials is looking to add curious, hard‑working, and driven individuals to our growing team. Come join us and help build a global cleantech leader together!

We’re looking for an experienced Logistics & Customer Service Manager to own our end‑to‑end logistics operations across North America and deliver an outstanding service experience to our partners and customers. This role combines hands‑on ground logistics execution with leadership in customer service, continuous improvement, and compliance (including hazardous materials and cross‑border shipments).

• Day‑to‑day logistics management
  • Lead daily inbound and outbound shipments (ground, air, and ocean) for equipment, feedstock, raw materials, finished goods, and supplies.
  • Plan and optimize shipments to and from facilities in Canada and the USA, from suppliers and to customer, as well as 3PL warehouses in both countries.
• Cross‑border & compliance
  • Manage cross‑border operations and customs clearance for imports and exports.
  • Ensure accurate and timely documentation (commercial invoices, packing lists, certificates of origin, etc.).
  • Maintain strong understanding of HS codes, Incoterms, country‑of‑origin regulations, and trade compliance requirements.
• 3PL & inventory management
  • Oversee 3PL warehouse performance, inventory accuracy, and service levels.
  • Drive organization of inventory on‑site and at third‑party warehouses, improving visual management, space utilization, and stock accuracy.
  • Support cycle counts and physical inventory, investigating and resolving variances.
• Customer service & stakeholder management
  • Act as a key point of contact for logistics‑related customer and partner inquiries, supporting internal teams to make the material arrive at the appropriate location on time, with the best cost efficiency and eliminating barriers on the process.
  • Ensure timely, clear communication on order status, delays, and issue resolution.

• Build constructive, cooperative relationships with internal teams (production, sales, finance, quality, HSE) and external partners (suppliers, carriers, customs brokers, 3PLs).

• Hazardous materials & off‑spec management
  • Coordinate safe handling, packaging recommendation, documentation, and transportation of hazardous materials in line with applicable regulations (domestic / international).
  • Support logistics of off‑spec materials and packaging, ensuring safe and compliant movement and disposition.

• Performance, process, and partners
  • Develop, implement, and maintain KPIs for logistics, transportation, and warehouse operations (e.g., OTIF, lead times, cost per shipment, inventory accuracy).
  • Evaluate and manage carriers, logistics brokers, customs brokers, and freight forwarders to ensure high service standards and cost effectiveness.
  • Create, maintain, and improve SOPs and work instructions for logistics and customer service processes.
  • Lead and support continuous improvement initiatives (best practices, digital tools, standardization, and process optimization).

• 10% travel may be required

• 5–10 years of experience…