Senior Product Consultant, Insurance Risk

Senior Product Consultant, Insurance Risk

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We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

As a member of CIBC’s team, the Senior Product Consultant, Insurance Risk is a seasoned expert responsible for providing highly specialized advice, consultation and expertise in client experience to leadership teams to improve client experience. The Senior Product Consultant leads and manages projects of a moderate or high level of complexity to enhance and upgrade new or existing processes, products or services.

The Senior Product Consultant exercises considerable judgement for decision making on complex issues, researching relevant data and developing proposals and recommendations as well as resources needed to execute the work. The role analyzes situations and data using in‑depth evaluation of intangibles with minimal precedent, preparing and presenting roadmap progress, issues and recommendations for resolution to internal business partners and executives.

The role provides innovative, original ideas, accountable to broadly defined policy objectives, championing CIBC values and providing support in a manner consistent with the highest quality standards and objectives.

At CIBC we enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1‑3 days per week on‑site, while other days will be remote.

• Strategic Business Leader – Act as a specialized business operations owner, business consultant, liaison, influencer, and implementer on various initiatives. Liaise with and leverage partners on projects & initiatives including the development and negotiation of appropriate operational solutions, developing business requirements, designing processes, implementing and maintaining/continually improving operational effectiveness. Initiatives include but are not limited to product & service process/procedures development and support (including back office), service level agreements, workforce planning.
• Strategic Advisor – Share strategies and tactics; ensure their understanding of business objectives, upcoming changes and address systemic operational issues. Implement resulting action plans as appropriate. Document and train on key areas of operational change to the frontline. Manage escalations from the frontline in operational areas. Host key focus groups of employees focused on improving operational effectiveness. Identify deficiencies to develop and implement enhancements/improvements and review for client service and cost improvements on a regular basis.
  
  Provide reporting and analytics including managing reporting on frontline mortgage operations.
• Relationship & Partner Management – Develop and maintain productive relationships with designated business owners and lines of business peers, including but not limited to Process Solutions, Frontline Operations & Support, Retail Operations, and Technology. Work with Mobile Advice leadership and the frontline to determine needs and provide appropriate support. Develop and manage relationships with management/senior management (including business leaders).
• Stakeholder management – Build and maintain strong relationships with internal and external stakeholders, ensuring alignment on strategic priorities and fostering collaboration to achieve business objectives. Act as a trusted advisor, effectively communicating insights, managing expectations, and driving consensus across cross‑functional teams and senior leadership.

• You can demonstrate 5 to 7 years of work experience in financial services with an understanding of channels, process, products technology & operations, back office, and business controls. You have…