Senior Product Manager

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Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all‑in‑one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human‑centric customer experience. Ultimately, we help SMBs be ‘on the money'.

At Relay, product management is about outcomes, not outputs. We start with real customer problems and build solutions that move the needle for SMBs, and for our business. Our team pairs long‑term vision with rapid iteration. We believe that trust is a product feature, and that usability, reliability, and polish aren’t afterthoughts, they’re core to how we earn the confidence of business owners.

Every launch is measured, every release is a chance to learn, and we prioritize relentlessly so we can focus on what matters most. Above all, we never compromise on customer empathy or product craft.

Many small businesses walk a constant cashflow tightrope, and the average SMB has just 27 days of cash on hand. They’re juggling payroll, inventory, contractor payments, and everyday expenses, all while trying to carve out resources to invest in growth. Product Managers at Relay play a central role in solving these problems by building financial products that are simple, intuitive, and impactful.

As Senior Product Manager, you’ll lead a major product area from end‑to‑end (e.g. core banking, risk, AI Insights, payroll, etc.). You’ll take new products and features from zero to one, scale existing ones, and directly impact how thousands of entrepreneurs run their businesses.

• Launch and iterate on high‑priority products ensuring the experiences are simple, intuitive, and trustworthy.
• Improve customer outcomes by driving integrations with banking, accounting, or payment platforms.
• Collaborate with Risk, Data, and Operations to ensure Relay’s products are reliable, secure, and insight‑driven.
• Build narratives and roadmaps that align stakeholders, clarify priorities, and inspire confidence, even in the face of ambiguity.
• Partner with Sales, Marketing, and CX to deliver successful launches and drive adoption among SMB customers.

• Own impactful products end‑to‑end: define the vision, set the roadmap, and deliver high‑impact outcomes shaping how SMBs understand, manage, and spend their money.
• Treat your product like a business: define and track KPIs, monitor performance, and make decisions rooted in data, customer insights, and company goals.
• Ship high‑quality products from ideation to launch: partner closely with design and engineering as part of a leadership trifecta, raising the bar for usability, craft, and polish.
• Build and tell the story for your product: create clear narratives that inspire leadership, cross‑functional partners, and customers; even in ambiguous situations.
• Stay deeply connected to SMB customers: immerse yourself in their workflows and pain points, ensuring we’re solving meaningful problems and delivering products that feel both intuitive and delightful.
• Collaborate cross‑functionally: work with Sales, Marketing, and Customer Experience teams to ensure smooth go‑to‑market launches and strong adoption.
• Partner externally and internally: navigate and evaluate strategic partners while working across Relay as we grow our product offerings and build new capabilities.
• Champion product culture at Relay: bring curiosity, ownership, and a high bar for quality that elevates both the product team as a whole.

• At least five years of product management experience, with a track record of shipping and owning products at scale.
• Proven ability to take ownership of a product area and influence broader strategy.
• Strong data competency with the ability to self‑serve metrics and write basic SQL queries to support decision making.
• Excellent storytelling and communication skills: you bring clarity and inspire conviction across engineering, design, and business…