Senior Product Manager, Customer

This role is eligible for our hybrid work model: 2 days in-office

Our Product Design and Management teams work tirelessly to understand what our customers need and make it a reality. They’re the ones who make our deals come to life and our user experience simple and intuitive.

As a Senior Product Manager (PM), your focus is on defining, prioritizing, and delivering products or capabilities that solve customer problems and deliver measurable business outcomes. You are accountable for the success of your product, partnering closely with design, engineering, and business stakeholders. You balance customer needs, business goals, and technical feasibility to ensure your product creates real value.

• Understand customer needs through research, data analysis, and feedback loops
• Define the product vision, goals, and outcomes in alignment with the group and portfolio strategy
• Translate market trends and customer insights into product opportunities

• Define, track, and deliver against product OKRs and KPIs
• Balance customer-facing features, technical debt, and enabler work in your product backlog
• Continuously evaluate whether product initiatives are driving intended value

• Own the product backlog, ensuring work is clearly defined, prioritized, and sequenced
• Write clear product requirements, user stories, and acceptance criteria
• Partner with engineering and design leads to assess feasibility, estimate effort, and refine scope

• Lead quarterly and sprint planning for your product team
• Ensure dependencies are identified, managed, and communicated
• Participate in demos, standups, and retrospectives to support delivery progress

• Communicate product vision, priorities, and progress to stakeholders
• Partner with business sponsors, portfolio managers, and cross-functional teams to align on outcomes
• Act as the voice of the customer and advocate for value delivery in decision‑making

• You are the owner of your product’s success—responsible for defining vision, setting priorities, and ensuring delivery creates real customer and business impact
• You bridge customer needs (insights, problems, opportunities) and delivery execution (engineering, design, operations)
• You are also a daily driver of the POM, making prioritization trade‑offs, ensuring outcomes are clear, and empowering your team to deliver value consistently
• A strategic thinker who can balance big‑picture vision with day‑to‑day execution
• Skilled in product discovery, planning, and Agile delivery
• Comfortable using data and customer feedback to drive decisions
• An effective communicator who builds alignment across teams and stakeholders
• Experienced at translating complex problems into clear product requirements and roadmaps
• Highly organized, self‑directed, and focused on outcomes over output
• Illustrated history of living the values necessary to Priceline:
  Customer, Innovation, Team, Accountability and Trust
• The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics is essential.

WE ARE PRICELINE.

Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers.

Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown‑up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.

We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring…