Support Assistant

Amendment #1

Date:
March 4, 2026

Reason:
Divison has been updated.

Job : 60554

Job Category: Administrative

Division & Section: Public Health, Clinical Services

Work Location: 61 Front Street West, Toronto Ontario (Candidate will need to travel to various locations for meetings)

Job Type & Duration: Full-time, Permanent

Hourly Rate and Wage Grade: $40.08 - $43.91

Shift Information: Monday to Friday, 35 hours per week

Affiliation: L79 Full-time

Number of Positions Open: 1

Posting Period: 04-MAR-2026 to 17-MAR-2026

Reporting to the Associate Directors in the Clinical Services directorate, the Support Assistant A will play a key administrative role in supporting the management teams and cross-cutting functions within the Clinical Services directorate.

• Performs specialized administrative tasks, including calendar and scheduling management, document preparation, record-keeping, meeting support, investigation, research, review, reconciliation, control and co-ordination of various documentation and processes.
• Administers, prepares, processes and composes documents, statistical summaries and reports as requested.
• Enters and retrieves data using administrative systems and Public Health databases and operates computers utilizing and manipulating a variety of software packages.
• Maintains a filing system on administrative procedures, (e.g., requisitions, policies, interdepartmental work orders and Intake operations).
• Interprets and applies regulations and practices. Prepares calculations and analysis of data. Compiles data for forecasting/budgeting.
• Ensures service delivery of the unit and monitors/controls unit work standards. Reviews processes/work for accuracy, prior to authorizing. Identifies and recommends modifications and oversees implementation of changes. Assists with operational programs/functions.
• Provides information and guidance to staff, Councillors, the public, agencies, other levels of government etc. orally or in writing, and responds to the public and other city departments in handling inquiries or complaints and investigates status of service requests.
• Ensures and checks the preparation and processing of documents in accordance with appropriate policies and legislation and coordinates the incoming and outgoing correspondence.
• Provides work direction, coordination, training, guidance and backup support to assigned staff as required.
• Attends meetings and hearings and acts as the division and/or unit representative.
• Professional communication, stakeholder liaison and strong ability to apply discretion and confidentiality
• Coordinates meetings, events and schedules for Clinical Services Management Teams. Takes/transcribes minutes.
• Maintains inventory of publications and other resources for distribution.
• Coordinates preparation of resource orders and arranges pick-up and delivery of orders; maintaining records of all publication order and deliveries.

• Considerable experience in developing and implementing administrative work procedures/systems and project coordination.
• Considerable experience drafting, preparing and formatting complex reports, letters, memos
• Considerable experience in office coordination, purchasing activities, preparing and monitoring budget processes.
• Extensive experience recording and transcribing minutes.
• Extensive experience with booking and coordinating meetings, events and schedules.
• Extensive experience with complex database systems and advanced applications in word processing, statistical summaries, reports and spreadsheets (i.e. Microsoft Word, Excel, and PowerPoint, Outlook, Visio and TEAMS).

• Knowledge of Toronto Public Health's organizational design and functions.
• Knowledge of the City of Toronto's purchasing polices and procedures.
• Excellent organizational skills with the ability to perform in a high‑pressure environment.
• Ability to work independently to set priorities and meet deadlines with minimal supervision and within a team environment.
• Ability to communicate effectively both verbally and in writing with all levels of staff, the public, external agencies and service providers, and City officials.
• Ability to research and communicate information in a clear and concise manner.
• Ability to deal with confidential matters.
• Ability to travel and attend site meetings

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Disability-related…