Floater Cemetery Services Clerk, Temporary - York Cemetery

Floater Cemetery Services Clerk – Temporary Full-Time Contract

Location:

York Cemetery – 160 Beecroft Rd, Toronto, ON M2N 5Z5

Duration: 12 months, Full-Time Contract

Salary: $26.31 to $28.13 CAD per hour

Hours of Work:
Monday to Saturday with either Wednesday or Thursday off (TBD). Shift times: 8:00 am – 4:30 pm or 8:30 am – 5:00 pm, depending on business needs.

Vacancy:
1. Language:
English.

Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative.

As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values.

Our Vision: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

Our Mission: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

Our Values:
Inclusiveness, Transparency, Innovation, Dependability, Compassion.

We are looking for a Floater Cemetery Services Clerk to join our team and travel to all 10 cemetery locations as needed. Your home location is York Cemetery.

• Engage with families in-person, via phone, or digitally, offering clear, compassionate, and informative assistance regarding service requests, grave lookups, inquiries, or general support.
• Offer empathetic and culturally sensitive support to families during times of loss, being responsive to diverse needs, values, and traditions.
• Provide flexible backup support to the reception team, ensuring a consistent, warm, and welcoming presence during high-frequency periods.
• Attend graveside interments as requested, offering guidance and compassionate support to families.

• Process memorial orders, including creating documents, receipts, invoices, foundation orders, and setting orders.
• Manage tracking and dealer approvals for all memorial orders.
• Finalize arrangements, interment rights and records documents, such as transfers and allocations, ensuring accuracy and completeness.
• Scan, index, and maintain all relevant documents, following the organization’s document retention policies to ensure proper handling, storage, and confidentiality of sensitive materials.

• Create and process purchase orders for various supplies and services.
• Monitor stock levels of collateral materials, cremation urns, wreaths, and other office supplies coordinating timely replenishment to support smooth day-to-day operations.
• Track temporary bronze markers and temporary wooden memorials, ensuring proper record maintenance and timely removal.

• Process client payments, generate receipts, and prepare invoices with attention to detail and accuracy to support smooth financial transactions.
• Reconcile daily transactions, prepare bank deposits, and generate various financial and operational reports, such as prepaid accounts paid-in-full reports and utilized prepaid reports, ensuring transparency and accountability in all financial matters.
• Maintain, update, and track accounts receivable files to ensure that client records are accurate and that payments are processed in a timely manner.
• Reconcile petty cash and coordinate banking tasks, such as deposits and withdrawals.

• Manage incoming and outgoing mail, including processing through the mail machine and coordinating delivery or pick-up.
• Communicate updates and follow-ups with the Manager, Cemetery Services, and team members regarding tasks or concerns.

• Additional duties as assigned that fall within the scope of the role as assigned by the Assistant Manager/Manager,…