Administrator, Collections

Administrator, Collections

Reporting To:
Manager, Collections

We are hiring an Administrator, Collections.

Contract – 18 months

Salary Range: $38,610 - $57,915

Posting Date:
February 18, 2026

Closing Date:
March 4, 2026

Hours Of Work: 8:30 a.m. – 5:00 p.m.

Grade: 4.5 Office

Location:

Toronto – Great location! Steps away from the main public transit station

Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities.

• Eligibility for benefits is dependent on the terms of employment

The Collections Administrator is responsible for providing administrative support to the collections team including preparation of all reporting requirements and weekly reconciliations for the collections department.

• Audit & process daily Representment report and maintain daily tracking report (volume of NSF items)
• Prepare and write-up files for legal action review
• Prepare daily reports utilized by Investors, Management and the Special Accounts department
• Identify, scan and distribute daily mail, faxes
• Audit and process monthly invoices for property management companies
• Distribute incoming cheques and liaise with accounting for cheque processing
• Complete all bankruptcy documentation and distribute to Trustee
• Manage and audit common expense arrears
• Provide support to the management and collections team where required in all areas of administration
• Act as backup for Default Management Administrators
• Other duties as assigned
• Adheres to policies/procedures to ensure AML requirements are met, when applicable

• Strong knowledge of Microsoft Excel and Word
• Ability to prioritize and organize daily workflow
• Strong analytical and problem solving skills
• Ability to work in a timely and efficient manner with focused attention to detail
• Excellent interpersonal and communication skills
• Initiative to learn new skills and improve processes

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at ac should you need an accommodation at any point in the recruitment process.

#FNLOON