Office Administrator

Client Service and Office Administrator
RE/MAX Canada is seeking a highly motivated and resourceful Client Service and Office Administrator to join our dynamic, high-performance team.

This role combines exceptional customer service with strong administrative expertise, ensuring our clients receive outstanding support while keeping office operations running smoothly. A successful candidate will provide both client services support to the regional Global Services team, as well as our network of broker/owners. The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, communicates with confidence and empathy while consistently delivering creative solution-focused results.

The administrative aspect of the role will require various support for the REMAX Canada Headquarters and the broader team. The role will work collaboratively and cooperatively with cross departmental teams to support coordination of events, scheduling Global Services team meetings, scheduling and supporting training events and effectively and accurately manage for the services team.

The successful candidate will also be responsible for seamless operations of the Toronto Head Office location on a daily basis. Responsibilities will include general administrative tasks, supply maintenance, professional presentation of the office as well as performing other duties as required to fulfill the strategic direction of the organization.

Hybrid Position
Office location is downtown Toronto, the successful candidate will be required to work from the office 3 times per week, as determined by the Director of Administration, or as required based on business needs.

Qualifications

A minimum of 4 years’ experience in customer service or administrative role

Outstanding communication skills both spoken and written

Customer‑centric mindset focused on delivering exceptional client experience

Solution‑oriented thinking with ability to think outside the box, anticipate challenges and implement effective solutions

Organizational excellence, strong attention to detail and ability to manage multiple priorities while meeting tight deadlines

Proactive and resourceful self‑starter able to work independently with minimal supervision while driving results

Technology savvy with excellent knowledge of Microsoft products including Outlook, Word, Excel, Power Point

Experience with social media an asset

Comfortable in a fast‑paced environment with shifting priorities

Willingness to travel if required

Nice to have:  Franchise experience, Salesforce experience, Real Estate experience but not a requirement

Duties and Responsibilities
Administrative Duties

Organize virtual or in‑person internal team meetings and record accurate and concise meeting minutes, ensure minutes are promptly distributed and action items clearly listed and tracked

Coordinate shipping and package pickups from various locations

Work with vendors and suppliers on delivering orders to appropriate locations

Organize courier delivery to ensure timely shipment while being point of contact for receiving mail and package deliveries and ensuring team member receipt

Coordinate, order and ship REMAX related materials for events

Monitor the office phone line messaging system, respond to inquiries, route messages to appropriate departments

Assist in special projects

Coordinate off‑site printing (drop off/pick up)

Client Services Support

Outreach via telephone and email to our direct and indirect customers, stakeholders and affiliates

Support and problem resolution for our network with timely escalation to the Global Services team as required

Prepare clear and professional correspondence, communications, presentations, emails and other documents as requested

Work with various stakeholders to create professional high‑quality presentations that include graphics, text and video relevant to the audience

Provide accurate and concise meeting minutes clearly outlining action items

File and retrieve documents and reference material as needed

Support and assist with organizing specific data, reports and updating spreadsheets

Escalate consumer inquiries and complaints as needed to appropriate representatives

Organize and…