Bilingual Contracting Administrator

Overview

Career Opportunity

Role

Title:

Bilingual Contracting Administrator

Purpose of role: The Bilingual Contracting Administrator is accountable for ensuring that producer/advisor and up-line hierarchy management in all distribution channels are contracted and licensed promptly, as per established guidelines and service levels, in accordance with provincial and state laws. To provide customer service at established service levels to the various distribution channels by accurately answering questions and/or resolving contracting and licensing inquiries.

• Administration of contracting and licensing for all distribution channels, ensuring that all producer/advisor and up-line management are properly contracted, licensed and appointed, where applicable with state and/or provincial insurance departments
• Provide customer service support through our dedicated phone queues. Phone queue coverage is required on a schedule and rotational basis
• Responsible for processing of new producer/advisor and up-line management contracting packages
• Review contracting package for completeness, following up on outstanding contractual requirements
• Administer, review & adjudicate background checks within established approval guidelines, communicating with producer/advisor when necessary to obtain clarification regarding financial or criminal aspects on the background check report; make recommendation for exceptions or declines where appropriate
• Process state appointments and provincial sponsor ships for producer/advisor and up-line management which permits them to sell for Foresters
• Add and maintain accurate producer/advisor and up-line personal, contracting & licensing information on all applicable systems
• Initiate and process book of business transfers and/or agent of record changes, including completing book of business valuations, tracking and reconciliation
• When advised, process producer/advisor and up-line terminations on the systems, ensuring that the appropriate state/province is properly notified
• Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to contracting and licensing issues, meeting established service level standards
• Track and notify the producer/advisor and up-line regarding expiring licenses and update appropriate systems as necessary with new information
• Track and notify the producer/advisor and up-line regarding expiring errors and omissions coverage and Anti-Money Laundering Training and update system as necessary with new information
• Additional duties as required to support any contracting and licensing related activities

• Education (minimum required): Post secondary diploma in a related field or equivalent experience
• Experience (minimum required): Knowledge of life insurance industry, producer/advisor and up-line contracting and licensing for both Canada and the US is an asset
• Knowledge: PMACS and PMACS web portal or other Contracting & Compensation Administration systems is an asset
• Experience: with Microsoft CRM and Amazon Connect is an asset
• Language: Must have excellent written and verbal communication skills in English and French
• Skills: Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail
• Other: Ability to perform a high volume of repetitive tasks with accuracy
• Adapability: Ability to respond to constantly changing needs/schedules and to prioritize workload in a fast-paced environment
• Decision making: Decisive with good judgment/decision-making skills to act effectively in resolving contracting & licensing issues
• Problem solving: Requires well-developed problem solving, analytical, organizational and time management skills
• Interpersonal: Strong team building and good interpersonal skills
• Technical: Accurate keyboarding skills with good working knowledge of Microsoft Office Suite
• Designation: LOMA designation is an asset
• Hours: Ability to work within the hours of Insurance Operations (8:00am – 8:00pm)

Salary Range: $43,000.00 - $63,000.00

The actual base salary for this position will depend on several factors, including…