Position: Office Services Clerk (On-Site)
Reporting to the Conference Floor Manager, the Office Services Clerk provides integrated support across Reception, Concierge, and Hostess functions to ensure exceptional client service and smooth office operations. The incumbent will act as a first point of contact for visitors, manage boardroom bookings and meeting logistics, assist with concierge requests, and support hostess duties including catering coordination. Strong organizational skills, attention to detail, and a customer-focused approach are essential.
About Fasken
As a premier law firm with over 900 lawyers worldwide, Fasken is where excellence meets expertise. We are dedicated to shaping the future our clients want, precisely when it matters most. For more information, visit
At Fasken, success means:
Having a strong client service approach – you are ready, willing, and able to put our clients first and exceed their expectationsCaring about one another – you possess strong interpersonal skills and the ability to build harmonious working relationships within your immediate team, across other departments in the firm, and in the communityWorking collaboratively – you are a self-starter who values working in a collaborative team-based environmentPossessing exceptional communication skills (both verbal and written) when dealing with lawyers, clients, staff and third partiesApproaching your work with agility and the willingness to learn and utilize new technologyBeing adaptable to changing priorities in a fast-paced environment while being organized and maintaining accuracy with a high attention to detailDemonstrating strong research, investigative and problem-solving skills with the ability to exercise judgment to resolve issuesTreating sensitive and confidential matters with discretion and diplomacy at all timesPrimary Responsibilities:
Greet visitors, handle inquiries, and operate the switchboard at ReceptionManage boardroom bookings, scheduling, and ensure room setups meet meeting requirementsCoordinate with building services (BAC) for elevator access, additional cleaning, and maintenance requestsPerform reception closing procedures dailyProvide backup support for the Business Centre and Concierge TeamsRespond to internal service requests, including booking flights, hotels, restaurants, and handling reservationsBe on the lookout for new products/trends in order to make new suggestions (gifts, restaurants, events, etc.).Update the supplier knowledge base as requiredConduct periodic inspections of the premises to ensure all is in good conditionAssist with calendar management, meeting logistics, and boardroom setup/cleanupSupport Hostess duties and monitor Hostess emails when requiredCoordinate catering services: place orders, track totals in Korbyt and Monday Board, and export files for accountingProcess vendor invoices in Chrome RiverCreate and maintain templates for signage and manage inventory for eventsPrepare and submit end-of-day reports and assist with other reporting tasks as neededPerform administrative and clerical tasks as assignedAssists with special projects as assignedRequired Knowledge and
Experience:
High school diploma or equivalent; college diploma in Administration, Hospitality, or related field preferred1-2 years of experience in a professional services environment or similar roleProficiency with Microsoft Office 365 applications and familiarity with systems such as Korbyt, Monday Board, and Chrome RiverStrong organizational and multitasking skills in a fast-paced environment, with attention to detailAbility to prioritize tasks and manage competing deadlinesExcellent interpersonal and communication skills, both in person and over the phoneCustomer service-orientation with a positive, professional demeanorAbility to maintain confidentiality and demonstrate professionalism at all timesCollaborative team player with flexibility to support multiple service areasPay Range
$40,000 to $50,000 per annum. Pay range to be commensurate with experience.
Diversity and Inclusion
At Fasken we believe a diverse workplace comprises individuals with unique backgrounds, characteristics and qualities. An inclusive workplace creates an equitable environment where individuals are respected and where they are welcome. Fasken is committed to diversity and inclusion in all that we do.
Accessibility and Accommodation
It is important to our Firm that all its members, including those with disabilities, find our workplace to be welcoming and supportive. Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.
Background and Reference Checks
Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check and employment and educational verifications. Employment reference checks will also be conducted.
NO AGENCIES, PLEASE.
