RADM-Roster Administrator Job Toronto area,North York Ontario Canada,Administrative/Clerical

Location: North York

Viewpoint North York
- Roster Administrator

Location:

Viewpoint North York

235 Yorkland Boulevard, Suite 1200, North York, ON M2J 4Y8

Status:

Full-time, In-Person

About Viewpoint

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

About Roster Administrator

This role is essential for managing the Viewpoint assessor roster and developing strong relationships with assessors.

Duties

Managing the assessor roster and recruiting new assessors

Oversee communication with assessors including feedback, addressing concerns, providing guidance and support

Building and maintaining relationships with assessors

Serve as the point of contact for assessors

Handle assessor inquiries

Maintaining current assessor profiles in the management system, including all regulatory document requirements

Maintaining current assessment location profiles and contact information

Coordinate availability to ensure adequate coverage for specialties, services and locations in demand, and release unused availability

Researching and screening potential new assessors, engaging in preliminary discussions regarding service terms negotiation and expectations regarding fees and availability

Be involved in recruitment strategy planning

Conduct assessor training on the management system Assessor Portal

Qualifications

Excellent oral and written communication skills

Must possess strong tendencies for accuracy and attention to detail

Excellent time management skills: ability to plan and prioritize workload as well as adaptability to a changing multi-tasked environment

High-level organizational abilities

Excellent multi-tasking and stress management skills

Advanced level of customer service skills

Advanced level in Microsoft Office Word – current version

Intermediate level in Microsoft Office Excel – current version

Advanced level understanding of database requirements and skills

Familiarity and experience with insurance claims, legislatives policies and medical terminology is an asset.

Relevant experience in IME work is an asset

French is an asset

3
-5 years experience working in a Client Service or administrative position, ideally within the IME/health care environment

Why choose Viewpoint?

Comprehensive and flexible health and dental choices with Flex benefits

Lifemark Employee Assistance Program

Shoppers Drug Mart Employee Discount (30%)

Employee Stock Purchase Plan (25%)

Paid vacation and Wellness days

Annual continuing education allowance of $1500 (applicable towards credential or designation fee)

Goodlife Fitness Corporate Discount Gym Membership

Ongoing internal training and development with opportunities for mentorship

A diverse and inclusive workplace with a track record of high employee engagement and teamwork

Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!

Monday to Friday 9 am to 5 pm


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