Administrative Assistant

About us

Student Life connects life to learning. We believe every student should have the opportunity to participate in university life actively and find connection and community while discovering new ways of thinking and being in the world. We provide resources, support and engagement opportunities that are inclusive and accessible, ensuring every student can build experiences that set them up for a lifetime of success.

Within the Division of Student Life, the cluster of Student Life Programs and Services supports students as they achieve personal, academic, career and civic goals. We engage students throughout their learning and development with the following units:
Academic Success, Accessibility Services, Career Exploration & Education, Centre for Community Partnerships, Clubs & Leadership Development, Housing, Indigenous Student Services, Mentorship & Peer Programs, Multi-faith Centre, Orientation, Student Success, Transition & Engagement and TCard Services. Together with staff, faculty, students, alumni, employers and community partners, we provide an integrated and coherent path to success that reflects our students' diversity.

In support of U of T’s vision, Student Life Programs and Services is committed to creating diverse, accessible, inclusive and welcoming spaces of opportunity that foster deepened engagement, learning, personal growth, and identity development for all students. We are committed to embedding these principles into all the work we do, reducing barriers so that students from all backgrounds and lived experiences can feel a sense of belonging in the communities they find here.

Reporting to the Accessibility Services Office Manager, the incumbent provides reception at the Accessibility Services front desk and serves as the initial point of contact for all students and visitors, providing a high level of customer service. The incumbent is skilled at creating a welcoming, inclusive environment and ensuring students feel supported and receive clear messaging in a timely manner; ensures all inquiries received via telephone, email and in-person are directed to the appropriate contact;

and distributes all deliveries received. Using effective communication skills for a wide range of people with diverse communication styles, the incumbent develops a clear understanding of the individual’s request through active listening and asking clarifying questions, provides clearly defined information about programs, services and the registration process.

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Coordinating drop‑in appointments to ensure urgent situations are given priority
• Booking rooms and arranging appropriate accommodations
• Writing routine documents and correspondence
• Handling sensitive and/or confidential information
• Verifying the accuracy and completeness of documents
• Coordinating meeting schedules, agendas, materials, action and follow‑up items

• College Diploma (2 years) or an acceptable equivalent combination of education and experience.
• Minimum two years experience in a responsible administrative support role, preferably in a post‑secondary environment; experience working directly with persons with disabilities required; a solid understanding of disability issues required.
• Demonstrated experience in scheduling appointments across multiple staff calendars, with a high degree of accuracy.
• Computer skills, including proficiency with Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook), spreadsheet and database management, SharePoint, One Note and One Drive. Ability to accurately type/keyboard at 65–70 words per minute.
• Demonstrated ability to provide a positive experience by greeting students and creating a helpful, inclusive and welcoming environment. Utilizes excellent communication and customer service skills in serving both internal and external contacts to direct their requests effectively.
• Skilled in dealing courteously with all individuals with the ability to consistently exercise a high degree of tact, discretion, good judgment, compassion,…