Workplace Coordinator

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

The below is not an exhaustive list and there are often tasks that fall into the Workplace team to help resolve including incident response, project coordination and other adhoc requests.

• Visitor Experience – ensure the highest level of customer focus and service levels are delivered at all times, that all visitors and guests that are attending the office receive an exceptional experience when entering the office and during their visit
• New starter process – Ensure that each new Entainer has a warm welcome, feels expected and is ready to go on their first day with an access pass and a booked desk for their first day
• Taking calls on our switchboard – Handle a range of calls from suppliers, customers and colleagues that call into the office phone and support / redirect as appropriate
• Security focus – Ensure that good security practices are observed around the office, especially when using the guest management system and car park management system.
• Have a clear understanding of emergency procedures and the role Workplace play in these types of scenarios.
• Room booking – Be an expert in all our spaces including meeting rooms, pods and collaboration spaces. You’ll be the person people come to asking what the perfect space is for their requirements. It’s your role to create the smoothest experience possible for colleagues and visitors.

• Postroom operations – We manage thousands of inbound and outbound packages each year, so you’ll need be able to coordinate deliveries with building management teams and be მ able to operate Royal Mail’s click and drop service, our franking equipment as well as other courier portals.
• Meeting room setups – There are regular requests to move furniture and add accessories / equipment to rooms to ensure they’re ready for the day निम not only will you be dealing with adhoc requests, but you’ll also be responsible for making sure every room is setup as expected at the start of the day and ready for use.
• Office checks – Regular walk throughs of the office are required to ensure people are safe and everything is working as it should be. We’re typically looking for faulty equipment, spillages, items blocking walkways, ensuring the space is clean and tidy but also being visible for people to ask for support where required.
• Overseeing contractors – We host a range of contractors on site who are carrying out work on behalf of our Workplace team. You’ll have a general understanding of the tasks they’re required to carry out and be familiar with the RAMS (Risk assessment and method statement) attached to the work they’re doing.

• Arranging contractor visits – You’ll engage with our Workplace suppliers and partners and ensuring that visits to site are planned, booked in with relevant parties and are completed without causing disruption to the business.
• Project support – We deal with a variety of projects including moves and changes, office branding, installations and various analysis/admin projects. You’ll be expected to play a part and in some cases complete/deliver projects.
• CAFM (Computer Assisted Facilities Management) – You’ll be familiar with Concerto, our planned maintenance software and be able нужна to tell in moments what visits are required, booked in or need to be planned in the near future. CAFM tools are there to aid us as the Workplace team and it’s important we are efficient in our use of them.
• Service Now – Our main bulk of reactive works are now coming to the team through an internal Service Now portal. You’ll be proficient in handling the ticket, ensuring the work request is passed on to the right party and communicate with the end user to keep them informed…