Partner Administrative Supervisor

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence by delivering timely, high quality products, and encouraging an environment that increases both the staff and client experience.

KPMG is looking for an Partner Administrative Supervisor who can provide support on a range of activities to ensure a high-quality product.

• Responsible for oversight, supervision and support of the administrative team, including performance management, training and process implementation
• Professionally interacts with clients as directed. Action client communications and responds in a timely fashion. Independently action routine enquiries and escalates complex client enquiries to appropriate parties based on knowledge of practice, structure and work processes
• Monitors Partner’s email inbox. Flags and prioritizes emails based on urgency and subject matter at the discretion of the Partner
• Proactively looking ahead and managing Partner calendar/schedules, maximizing the best use of their time Proactively and independently identifies, resolves, and manages calendar conflicts
• Onboard new Clients and update existing Client entities in IBS internal database
• Enter new Partner contacts to internal database. Update contact information for any existing contacts. Manages Partners’ contacts with Canadian Anti-Spam Legislation ensuring implied consent is current
• Work with the GTA and marketing teams when required with specific client proposals, RFP, email distribution, client event communications. At Partner discretion, manage or support proposal process in collaboration with marketing resources
• Creates, proofreads and distributes various communications on behalf of the Partners
• Handles routine communications on behalf of Partners and reports on actions taken
• Coordinate and manage the Risk Management workflows/approvals required during the client/engagement acceptance process on behalf of the Engagement Team
• Support the Engagement Team with Client engagements and global multi-firm engagements from beginning to end
• Coordinate scheduling for internal and external client meetings, leadership meetings, and events via Teams and/or in person including logistics, securing meeting space, catering, invitations and RSVPs. Compile, transcribe, and distribute minutes of meetings when required and follows up on action items following the meeting
• Handles domestic and internal travel arrangements and reservations as required, including business visas and other explanation, clarification, and diplomacy. Book hotel accommodations, car rentals/services, restaurant reservations as may be required
• Completes, reconciles, and ensures timely submission of time and expense reports for the Partner
• Assists with onboarding and offboarding activities for new full time and contract staff. Work closely with Human Resources and ITSC to arrange hardware/software resources required prior to the individuals start date
• Manage space and office/workstation assignments for the group
• Acts as a liaison between partners and Delivery Centers on Risk and Billing Management requirements as applicable
• Initiate and code invoices

• College diploma or an equivalent combination of education/experience in administrative assistant skill set
• Minimum 5 years administration experience
• Demonstrated supervisory and relationship management skills with a focus on coaching, building trust, and driving team results
• Good judgment and analytical skills
• Excellent written and communication skills
• Ability to work independently
• Advanced skills with MS Office Products, in particular, Microsoft Word, Outlook, Excel, and Power Point

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills &…