Customer Service & Order Processing Admin

Customer Service & Order Processing Admin

Leading Furniture Manufacturer is looking for a full-time Customer Service & Order Entry Administrator.

Location: North York (Keele and Steeles)

FULL TIME JOB. MUST BE AVAILABLE TO WORK 40 HOURS A WEEK. NO CASH JOBS. SIN REQUIRED.

Job Responsibilities:

• Ensure all information on orders is as accurate as possible. Cross check orders before updating the system.
• Ensure log is updated with proper information from the customers.
• Communicate with Canadian and US dealers regarding questions on orders.
• Confirm additions and or deletions are possible, through change order portal.
• Investigate and process all deficiencies (no charge, 50/50 and PSR’s) in a timely manner. Through ECR Portal.
• Convey all information/response to questions to the dealer in a timely and courteous manner.
• Acknowledge all emails or phone messages in a timely manner.
• Other duties as assigned.

Qualifications:

• Three years experience in a manufacturing environment.
• Can navigate through CSM and internal portals.
• Detail oriented, organized, quick learner.
• Proficiency in Gmail, Microsoft Office, and Google Office platforms.
• Strong written skills and phone etiquette.
• Strong customer service, problem solving, multi‑tasking, time management, and order processing skills.

Physical Job Demand: This position requires a candidate to be able to perform these demands.

• Standing/Walking:
  Occasionally.
• Sitting:
  Constant (up to 90% of the shift).
• Lifting/Carrying:
  Rarely – may be required to lift boxes under 25 lb.
• Pushing/Pulling:
  Not required.
• Reaching/Bending:
  Occasionally.
• Manual Dexterity:
  Continuous keyboard and mouse operation (6–8 hours daily).
• Visual Requirements:
  Visual acuity for prolonged screen time and detailed order verification.

How to Apply:

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, colour, religion, creed, national origin, gender or gender‑identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you require accommodation throughout the hiring process, please let us know and we will work with you to meet your needs. Reasonable accommodation requests are considered on a case‑by‑case basis.