Medical Office Assistant - TELUS Health clinic

Medical Office Assistant - TELUS Health clinic

Location:

Montréal, QC, CA, H3A 3J2

Jobs by Category:
Health

Job Function:
Administrative

Status:
Full Time

Schedule:

Regular

Location: 600 De Maisonneuve Boulevard West, Montreal H3A 3J2 (100% in-person)
Status: Permanent, full-time (37.5 hours/week)
Schedule: Monday to Friday, 8:00 a.m. to 4:00 p.m. (variable depending on operations)

Join our team

Our team is made up of dynamic professionals focused on delivering efficient, confidential, and seamless service. Can you navigate a constantly evolving environment? Are you organized,methodical, and great at multitasking? Keep reading!

Here’s the impact you’ll have and what we’ll accomplish together

Our medical office is at the heart of our transactions and our patient/client relationships.

You will interact regularly with our clientele using various approaches and tools at your disposal. You will inform clients about the status of their visit, documents or information to provide, our business processes, etc. You will be in contact with our service providers to ensure we obtain medical resultson time so that files can be completed within prescribed deadlines. You will also work closely withand communicate with internal and external colleagues as well as physicians regarding the completion of our medical files.

Here’s how

• Welcome clients professionally and pleasantly at reception
• Answer internal phone calls
• Provide candidates with various forms to fill out before meeting with healthcare professionals and ensure everything is properly completed before authorizing their departure
• Process client payments, close and balance the cash register at the end of the day
• Work closely with the coordinator to ensure smooth operations and respect appointmenttimes
• Respond to various client requests with courtesy, confidentiality, and professionalism
• Enter data accurately in our computer systems and keep records up to date
• Manage the filing of results received in medical files
• Follow up on missing results
• Finalize files within prescribed deadlines
• Deliver all files to medical staff for review and full medical assessment
• Send results to corporate clients and sometimes to candidates
• Process file billing
• Ensure regular and rigorous follow-up on pending files
• Communicate and collaborate with different internal departments to optimize processes and service delivery
• Prepare patient files according to established protocols based on the physician and nurses’schedules
• Respond to patient and client requests for copies of their files

You have

• High school diploma
• 1 to 2 years of experience in a similar role or office work
• Bilingualism (spoken and written)
• Good knowledge of Microsoft Office (Outlook, Excel, Word), strong computer skills
• Meticulous, methodical, and detail-oriented
• Strong autonomy and organizational skills
• Customer service excellence–oriented
• Demonstrated team spirit

Assets

• Training in secretarial work/medical secretarial work
• Experience in a medical environment

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with ITtools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $23-$34

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and…