Volunteer Advocate Supervisor

Title: Volunteer Advocate Supervisor
Organization: CASA of Shawnee County
Job Classification: Non-Exempt, Full Time (40 hours/week)
Pay Range: From $43,000.00 per year
Reporting Relationship: Lead Advocate Supervisor
Location: On-site. Topeka, KS

The Volunteer Advocate Supervisor assumes responsibility for the supervision, case management, training, support and coordination of assigned volunteer advocates to ensure that abused and neglected children receive quality advocacy in court. The Advocate Supervisor serves as an ambassador of CASA of Shawnee County, Inc. assisting with building support for its mission. The Advocate Supervisor ensures that all national, state and local standards are adhered to.

• Supervises all casework and ensures assigned volunteer advocates are effectively advocating for children.
• Enters and maintains case files in Optima according to local and national program standards.
• Manages case progress from referral to closing.
• Files court reports and assures their proper distribution to appropriate parties.
• Attends all case-related hearings and tracks court dates.
• Initiates and maintains effective communication and collaboration with court, social services, law enforcement, schools and other agencies.
• Provides timely updates to Lead Advocate Supervisor of case concerns and special issues.
• Addresses concerns child safety and policy compliance with urgency.

• Provides timely notification of staffing, meetings and court hearings to advocates.
• Ensures the proper completion and submission of all advocate required reports, to include time/mileage/contact logs.
• Prepares volunteers for court and reviews court reports before court hearings. Assists volunteers with the preparation of court reports and other communications.
• Has case-related contact with advocates at least monthly to ensure that requirements are being met and that cases are progressing appropriately.
• Identify coaching opportunities to support effective advocacy.
• Provide written performance evaluations of volunteer advocates at case closure or annually for cases lasting longer than one year.
• Identifies barriers or issues affecting advocates’ ability to perform duties and actively seeks solution.
• Actively participates in volunteer retention activities by promoting and attending events and participating in ongoing recognition activities.
• Participate in the preparation and delivery of pre-service training.
• Maintains an up-to-date and compliant personnel file for each CASA volunteer.

• Attends CINC hearings as directed for the purpose of reviewing new cases for assignment.
• Attend in-house case staff meetings to make recommendations and select and assign volunteers for case appointments.
• Prepare required documentation for appointment of advocates to individual cases.
• Notify all relevant parties of advocates’ assignments.

• Assists in the screening of volunteer applicants to include interviews, reference checks and other duties as assigned.
• Actively works to build and maintain positive relationships with community agencies and professionals and represents CASA of Shawnee County in the community.
• Always maintains confidentiality of case and volunteer information.
• Maintains positive working relationships with CASA staff, volunteers and Board of Directors.
• Complies with and supports all policies and procedures of CASA of Shawnee County CASA, Inc.
• Assists with and/or participates in fundraisers and presentations to groups.
• Leads and/or participates in committees that support the organization’s needs.
• Represent CASA of Shawnee County, Inc. at meetings/seminars/conferences as requested by the Executive Director.
• Completes timely reports as required.

• Must be 21 years of age or older
• Bachelor’s degree in social services, criminal justice or education-related field, OR equivalent combination of education and experience.
• Experience with the foster care system, Department of Children and Families or its contractors, Juvenile Court system, Court Appointed Special Advocates, or other child welfare agencies preferred.
• Experience providing staff or…