Area Supervisor

About Ross

Ross is an off‑price retail chain with more than 2,200 stores and revenues of $20.4 billion in 2023. We provide a fun treasure hunt experience for shoppers and a positive work environment for our employees.

Area Supervisor is a Store Leadership member responsible for a specific store area and overall store operations when acting as Manager on Duty. They open and close the store, supervise associates, maintain a friendly environment, ensure proper merchandise presentation, and execute company operational processes.

• Safety is the number one priority; practices safe behaviors in all activities.
• Maintains high awareness on the sales floor and reports unsafe conditions immediately.
• Secures building, entrance/exit, EAS devices, cash office, armored carrier pick‑ups, and register area.
• Removes clutter and keeps egress clear.
• Assures customer safety, accident prevention and reporting, and emergency procedures.
• Tests fire alarm systems as scheduled and responds to after‑hours alarms when requested.

• Treats all customers, associates, and leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times and recognizes associates through company programs.

• Represents and supports the company brand and dress code.
• Maintains store cleanliness and merchandising standards.
• Responsible for daily trash removal.

• Ensures recovery, sizing, and markdowns meet company standards and follows up on tasks.
• Receives merchandise trucks and processes inbound non‑merchandise deliveries.
• Maintains cleanliness and organization of stockrooms.
• Helps deliver and place merchandise on the sales floor.
• Ensures back‑stock is secured, processed, and merchandised per policy.
• Prevents loss from damage, follows monthly presentation guidelines, and handles floor moves and promotional signage.
• Handles re‑wraps as needed.

• Complies with Loss Prevention Awareness Program and maintains a strong customer service presence.
• Demonstrates integrity and protects confidential, cash, card, and merchandise information.
• Maintains Public View Monitor system and conducts “Code 50” package inspections.
• Implements company best practices and maximizes productivity.

• Ensures associates follow front‑end standards and maintains pace.
• Trains and coaches associates on cash registers, shortage policies, and front‑end procedures.
• Controls associate break schedules.
• Ensures equipment works, supplies are stocked, and go‑backs are properly scanned and tagged.
• Teaches “Scan and Bag” best practice.
• Assesses salability of merchandise on the front end and specialty racks.

• Maintains cleanliness and audits garment tags.
• Ensures go‑back compliance and proper scanning, tagging, and ticketing of merchandise.

• Performs cash pulls and bank deposits per policy.
• Handles front‑end controls, refund approvals, and register procedures.
• Manages payroll administration, scheduling compliance, and reporting.
• Performs other duties as directed.

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
  
  Communicates effectively
• Ensures accountability & execution

• Excellent verbal communication skills
• Fluency in English
• Prior customer service and supervisory experience preferred
• Familiarity with point‑of‑sale equipment and applications
• Basic math skills for retail operations
• Availability to work evenings and weekends

• Use all store equipment (PDTs, registers, PCs)
• Stand, walk and move for up to 100% of time
• Regularly bend, squat, kneel, climb, carry, reach, stoop
• Occasional push, pull, lift over 25 lb
• Operate janitorial equipment, rolling racks, ladders, and supplies
• Stock‑room shifts may require lifting over 20 lb

• Retail associates
• Stockroom leads (where applicable)

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and…