Catering Lead

Overview

Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes. Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to grow by building new stores and acquiring other franchise operators. Flynn Panera is a franchisee of Panera Bread, built on a decentralized model where each geographic area is led by a Market Leader.

Reporting to the Market Leader are Area Directors, who are multiple unit operators responsible for the caf e9s in their areas. Reporting to the Area Directors are General Managers, the chief caf e9 managers, followed by Assistant Managers and Team Managers who assist with daily management.

We strive to hire the best leaders. Our Flynn Panera leaders have over 190+ years of restaurant experience and 60+ years with Flynn Group. We are part of Flynn Group, founded in 1999 by Greg Flynn, and our brands include Panera Bread and other iconic restaurant brands. Our core values are Care Genuinely for People, Play like a Champion, and Win as One.

As a Catering Lead, you will connect with customers, impact our growing business, and serve local communities across the country. This is a great opportunity to develop skills in catering and sales and to prepare for a potential career path in catering with Panera.

• Process, prepare and deliver orders to the client.
• Assist in organizing a team of employees to execute large catering orders.
• Provide excellent customer service by following up with customers after an order is complete; promptly follows up on all customer calls and requests in an efficient manner.
• Manage existing accounts to ensure ongoing repeat catering sales.
• Work closely with cafe teams and the Regional Catering Sales Manager to uncover and pursue additional business.
• Create a targeted game plan for increasing catering sales, including strategic planning, cold calling, presentation skills and effective closing techniques.
• Utilize Outlook Calendar and other online resources to maximize organization, game plan and follow up.
• Communicate effectively via email.

• High School degree or equivalent
• Excellent organization, customer service and time management skills
• Enthusiasm, energy and a positive attitude
• Ability to work under pressure and with a diverse group of people
• Proven track record of success
• Have a valid drivers license and reliable transportation
• Reference checks

• Competitive hourly rate including tips
• Flexible work schedules
• Meal Discounts
• Health Benefits
• Development opportunities

• Must be able to stand and exert well-paced mobility for up to ten (10) hours in length.
• Must have the ability to safely lift pots, pans, glassware, boxes, etc. up to 50 pounds in weight.
• Must be able to read and write to facilitate communication.
• Must possess finger and hand dexterity for using small tools and equipment.

The associate is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The associate should notify Flynn Panera of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position and the associate in this position may be required to perform other duties to meet business needs.

Flynn Panera reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the associate or Flynn Panera may terminate employment at any time.

Flynn Panera is a growing franchise within Flynn Group that offers stability, opportunities for advancement as well as a great environment, training and benefits. We are committed to helping each employee work and live to their fullest potential within a culture you won  want to quit.

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!