Location Manager, Management

Apply today to join the TWO MEN AND A TRUCK team and take on the role as the Location Manager in Topeka, KS! The Location Manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales & profits. This is accomplished primarily through:

* Hiring

* Training & motivating employees

* Controlling costs

* Managing daily operations

* Commitment to excellent customer service

WHAT YOU'LL DO

* Promotes and protects the TWO MEN AND A TRUCK brand in a professional manner

* Leads, directs and works alongside sales staff, movers and drivers to accomplish and exceed company goals with core values intact

* Responsible for rolling out and supporting new policies, processes and procedures

* In charge of creating a safe work environment through leading, updating and developing safety program, policies and procedures

* Responsible for reviewing performance data and budget results in order to have impactful communication with franchise owners regarding franchise performance

* Ensures trucks, office and moving equipment are in pristine condition

* Ensures compliance with TWO MEN AND A TRUCK, DOL, OSHA, DOT regulations and FMCSA regulations

* Ensures on-site move consultations are performed professionally, accurately and that customer's receive prompt follow up.

* Ensures customer concerns and claims are handled with integrity and a sense of urgency

* Ensures the claims resolution process is handled with priority and claims pages are updated

* Responsible for being an "on-call" emergency contact for movers, drivers and operations management outside of normal business hours.

* Must be able to calmly and professionally handle difficult situations while provided next steps and solutions to address concerns in a timely manner

* Participates in regular training and development programs offered locally or through Stick men university online. May occasionally attend in person training to further develop personal and professional skill sets

* Occasional traveling may be necessary

* Occasionally attends after hour work functions and participates in charity events

* Prepares and submits performance reports and data updates to franchise owners on a frequent basis

* Promotes a safe and inclusive work environment for staff and customers

* All other duties as assigned

WHO WE'RE LOOKING FOR

* A minimum of 3+ years total of TWO MEN AND A TRUCK or moving industry experience is preferred.

* Associates Degree in business, management, or other related field is preferred but not required

* Experience in management roles, leadership positions or other relevant fields required

* Must have a valid driver's license and be approved by insurance to operate company vehicles

* Must be able to pass a background check and drug test

* Must be knowledgeable regarding DOT regulations, HR compliance and related fields

* Excellent project management skills

* Excellent oral and written comprehension and communication skills

* Excellent organizational and time management skills

* Demonstrated ability to lead by example to motivate, develop, and direct people

* Strong team player

* Must be able to manage effectively when faced with difficult situations

* Ability to assess the performance of self, employees, and franchise to make improvements or take corrective actions

* Strong decision-making ability and problem-solving skills

* Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values

* Must be proficient with computers and using technology to improve compliance, safety and performance of the franchise location