IT Systems Analyst

Office 365 / Endpoint Engineer Contract Opportunity (90 Days + Potential Extension) Overview

We are looking for a versatile Office 365 / Endpoint Engineer to support a critical Microsoft Teams and endpoint reliability initiative within a large-scale enterprise environment. This is a 90‑day contract engagement, with the possibility of extension, centered on diagnosing and resolving intermittent Microsoft Teams performance issues impacting a wide user population. The ideal candidate is a hands‑on engineer with strong technical breadth, exceptional troubleshooting abilities, and a talent for bringing clarity and structure to complex, ambiguous situations.

This role is well‑suited for a Microsoft‑focused generalist who can independently investigate issues, identify root causes, and drive solutions from start to finish.

• Lead deep‑dive troubleshooting and resolution of advanced Microsoft Teams issues, including audio/video quality, connectivity, call performance, and Teams Phone functionality.
• Analyze and resolve Windows 10/11 endpoint issues related to configurations, imaging, and Active Directory dependencies.
• Identify underlying causes of inconsistent or intermittent user impact and implement long‑term, sustainable fixes.
• Review and optimize endpoint imaging standards, configuration baselines, and Microsoft 365 tenant configurations.
• Collaborate closely with infrastructure, architecture, and cross‑functional IT teams to implement corrective actions.
• Support ongoing Windows 11 deployment efforts and broader Microsoft 365 optimization initiatives.
• Document technical findings, implemented solutions, and preventative best practices.
• Provide strategic recommendations to improve endpoint stability, performance, and user experience across collaboration platforms.

• Proven experience troubleshooting complex Microsoft Teams issues in enterprise environments.
• Hands‑on engineering and administration expertise with Microsoft 365 / Office 365.
• Strong understanding of Active Directory, including group policies and identity dependencies.
• Experience with Windows 10/11 imaging, endpoint configuration, and device management processes.
• Ability to diagnose issues affecting specific user groups (e.g., policy conflicts, profile corruption, AD sync inconsistencies, tenant configuration drift).
• Demonstrated ability to work independently, prioritize effectively, and shape technical direction.

• Experience with PC migration utilities (e.g., PC Mover).
• Background supporting multi‑site or distributed enterprise environments.
• Prior experience in endpoint engineering or using endpoint analytics tools.

$50.00 – $60.00 Hourly