Help Desk Support

Position: Help Desk Support 1
In this role, the individual is responsible for managing helpdesk communications, including phone and email inquiries. They ensure that any inquiries requiring specialized knowledge are directed to the appropriate Immunization Program staff. When necessary, they compile and distribute messages to ensure accurate and timely communication. The individual plays a key role in supporting over 320 Vaccines for Children (VFC) providers, assisting them with monthly inventory reconciliation, and managing on-hand inventory records.

This includes verifying and updating both provider and end-user contact information, as well as ensuring that these records are accurate and up to date in the internal system and the provider database. In addition, the role requires a solid understanding of technical requirements across different browser types to address and resolve technical helpdesk issues. This involves investigating inquiries, troubleshooting problems, and ensuring that any system-related issues are promptly acknowledged and resolved to maintain the efficiency of the Immunization Program.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to  learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Required Skills & Experience

Must Have

Qualifications:

• High school diploma

• 2+ years of IT Helpdesk/technical support experience

• Ability to collaborate with end u , vendors, and program staff

• Valid driver's license

• Strong communication skills both verbal and written

Nice to Have Skills & Experience

IT Education

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.